Network Systems Technician-Intern

Whether it is our cutting-edge technology solutions, collaborative team environment, or commitment to our communities at WIN Technology, Connections Matter.

What connections matter to you? Here at WIN Technology, we connect the Midwest to the globe, communities to life-enhancing services, and our employees and clients to the things that matter to them most. As the only Midwest IT Services provider backed by a wholly owned fiber network, we are growing fast and continuously invest in innovative new offerings and improved services that will help our clients stay ahead of the curve. Every day is filled with opportunities to create solutions and provide meaningful business value for our clients across multiple industries including healthcare, finance, manufacturing, and more.

Our culture is fueled by twenty-nine "WIN Ways" that connect us to each other with a set of values and practices that we live each day. We enjoy challenges, solving problems, working hard, and having fun. Because we want everyone to feel connected to our culture and have the opportunity to work remotely, we offer a well-balanced hybrid approach to togetherness. We encourage our employees to pursue personal and career growth through development programs including leadership training, educational reimbursement, and certifications. While we are highly team oriented, we also recognize and celebrate individual contributions. We embrace a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow. By connecting to our communities through volunteering and outreach, we proudly contribute to a wide variety of organizations including Special Olympics, Girls Who Code, United Way, and Feed My People. All employees receive 16 hours of volunteer time off each year, allowing them to give back to the organizations and causes that matter to them most.

WIN Technology – Connections Matter.

Primary Responsibilities:

• Maintain and administer enterprise grade routers/switches, SONET/DWDM/IP equipment and Linux/Windows servers
• Use internal monitoring systems to diagnose and troubleshoot network and server problems
• Provide prompt notification to customers on outages as well as troubleshooting, outage management, repair services and post outage reporting
• Provide support for email, DHCP, Authentication, DNS issues, turn-up and troubleshooting for new circuits
• Ensure backups are setup and completed properly
• Log all checks and troubleshooting activity and repair any issues found
• Provide engineering and configuration services for core and customer equipment as well as security checks and updates to ensure the network and devices remain secure
• Complete video channel turn-up, testing and repair
• Assist with technology installation such as securing cabinets, installing equipment and cabling devices together
• Complete standard operating procedures to ensure continuous and proper operation of routers, switches and other networking equipment
• Provide prompt notifications to customers on maintenance events, as well as performing maintenance on the devices
• Perform any additional job-related duties needed to help drive our vision, fulfill our mission, and provide our Members with industry leading customer service

Technical Skills:

• Provide superior customer service skills in a responsive and professional manner
• Working knowledge of Linux and Windows Servers and Virtualization Technologies
• Diligence and attention to detail with the ability to manage multiple projects and priorities concurrently
• Excellent interpersonal and technical troubleshooting skills

Qualifications:

Pursuing an Associate's Degree or 1 year of related experience. Willing to work 1st, 2nd or 3rd shift, weekends and holidays that fall on scheduled shifts as well as the flexibility to work additional shifts to meet business demands.

Work Conditions/Equipment:

Most work performed indoors. Physical activity consists of normal office work and occasional lifting up to 50 pounds. Utilization of basic office machines and computer equipment. Regular travel is not anticipated, however occasional local and regional travel may be necessary to complete a job task or assignment.

WIN Technology Benefit Overview:

• 27 days of paid time off each year, including 18 days of Paid Time Off (PTO) to use at your discretion and 9 days of company recognized holidays
• 16 hours of paid Volunteer Time Off (VTO) per year
• Company sponsored retirement savings plan (such as 401K) where the company will match your savings dollar-for-dollar up to 5% of your income, eligibility for this benefit starts the first quarter after 60 days of employment
• Company paid short and long-term disability coverage, eligibility for this benefit starts on your first day of employment
• Company paid life insurance for employee, spouse, and children, eligibility for this benefit starts on your first day of employment
• Company sponsored health and dental coverage, eligibility for this benefit starts on your first day of employment
• Available ancillary benefits (similar to Aflac) for additional coverage for critical illness & injury
• Available identity theft protection sponsored by Zander Insurance