Inside Sales Representative – Customer Interactions

Company Overview

At One Day Doors and Closets, we revolutionize the home improvement industry by offering high-quality, custom interior doors and closet solutions that can be installed in a single day. Our innovative process combines innovative technology with superior craftsmanship, delivering seamless experiences for homeowners and commercial clients alike.

We are passionate about redefining spaces and creating lasting impressions, all while maintaining a strong focus on customer satisfaction and precision.

Why Join Us?

• Be part of an innovative and growing company at the forefront of home improvement.
• Enjoy a supportive and collaborative team environment that values your growth.
• Receive training on industry-leading tools and techniques to set you up for success.
• Competitive compensation with bonus opportunities tied to your performance.
• Make a tangible difference in customers' homes and lives with our life-changing solutions.

Key Responsibilities

• Customer Engagement: Handle inbound and outbound sales inquiries, providing exceptional customer service and personalized solutions for each client.
• Consultation: Conduct virtual or in-person consultations to understand customer needs, offer tailored recommendations, and present product offerings.
• Relationship Management: Build and maintain strong relationships with customers to foster trust and loyalty.
• Follow-Up: Proactively follow up with prospects, answer questions, and guide them through the sales process to ensure satisfaction.
• Collaboration: Work closely with the design and installation teams to ensure seamless execution of custom orders.
• Sales Tracking: Maintain accurate records of sales activities, customer interactions, and progress in the CRM system.
• Product Knowledge: Stay up to date with product offerings, pricing, and industry trends to confidently address customer inquiries.

Qualifications

• Experience: Minimum of 2 years in sales, customer service, or a related field. Experience in home improvement or custom design solutions is a plus.
• Communication Skills: Excellent verbal and written communication skills, with a proven ability to build rapport with customers.
• Tech Savvy: Proficiency with CRM systems, Microsoft Office Suite, and virtual meeting platforms.
• Problem-Solving: Strong analytical and problem-solving skills to understand and address customer needs effectively.
• Team Player: Collaborative mindset with a focus on delivering exceptional results as part of a team.
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Education: High school diploma or equivalent required; bachelor's degree preferred.

Job Type: Full-time

Pay: $45, $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person