Store Manager

Job Title:

Store Manager

Retail

Rocklin, CA

Job Type:

Full-Time | Exempt

The Store Manager is responsible for overseeing the daily operations of a single Pet Pros location, driving sales performance, ensuring exceptional guest service, and leading all aspects of store staffing, training, and development. This role focuses on maximizing store profitability while fostering a positive, inclusive work environment rooted in Pet Pros' mission and values.

• Lead all aspects of store operations, including scheduling, inventory control, merchandising, cash handling, and store maintenance.
• Deliver and model exceptional guest service, ensuring each customer is greeted warmly and assisted with professionalism and care.
• Recruit, hire, train, and develop team members; conduct regular coaching sessions and performance evaluations.
• Build a strong, motivated team culture that promotes continuous learning, accountability, and recognition.
• Collaborate with the District Manager to create and execute plans that drive sales goals, operational excellence, and guest satisfaction.
• Manage payroll, labor hours, and expenses in alignment with company targets.
• Ensure all visual merchandising, product displays, and in-store promotions are executed in accordance with company standards.
• Enforce adherence to safety policies and operational procedures, including regular store safety meetings.
• Monitor shrinkage, conduct loss prevention measures, and maintain inventory accuracy.
• Provide feedback and performance guidance to staff in accordance with all policies on disciplinary action and documentation.
• Complete regular operational audits, store walkthroughs, and follow-ups from corporate visits.

• Directly supervises all store-level team members, including Keyholders, Sales Associates, and Assistant Managers (if applicable).
• Responsible for employee performance management, training, coaching, scheduling, and payroll/timecard approvals.

• Minimum of 2 years of retail management experience (pet industry experience preferred).
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Strong customer service skills with the ability to resolve issues professionally and efficiently.
• Excellent communication and time management skills.
• Proficient with Microsoft Office and retail POS systems.
• Ability to work a flexible schedule, including weekends, holidays, and extended hours when needed.

• Associate degree or higher preferred.
• Background in pet retail, veterinary, grooming, or animal care industries is a plus.
• Experience with visual merchandising and local store marketing strategies.

• Frequent standing, walking, bending, and lifting throughout the day.
• Ability to lift and move products and animals up to and over 45 pounds.
• Must be comfortable working in an environment with live animals.
• Must be able to operate store equipment and use cleaning supplies safely.

• Retail store environment with interaction from customers, pets, and coworkers.
• May involve occasional travel to other stores, meetings, or events.

• Competitive salary based on experience
• Paid time off (PTO) and holidays
• Health, dental, and vision insurance
• 401(k) with employer match
• Employee discount on products and services

Requirements:

Working Environment: This job operates in a retail environment with merchandise displays and inventory items available for purchase.

Position Type/Expected Hours of Work: This is a full-time position; days and hours of work vary. This position requires the flexibility to work within our regular store operating hours, including before and/or after hours and weekends. At times, long hours may be required. The Store Manager is expected to work varied shifts on a rotational basis to interact regularly with all team members.

Travel: Occasional travel to other stores, meetings, and events, at times before or after hours, is expected with this position.

Required Education/Experience:

• High school diploma or GED
• At least 5 years of experience in a retail store
• At least 2 years in a supervisory or lead role

Preferred Education/Experience:

• Experience specifically managing a staff of retail workers
• Associate's degree

Other Duties

Please note that this job description is not intended to cover or include a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.