Medical Receptionist

The Front Desk Medical Receptionist serves as the first point of contact for patients and plays a critical role in ensuring efficient clinic operations and a positive patient experience.

Key Responsibilities:

• Greet and check in patients in a professional, courteous manner

• Perform insurance intake, including verification, data entry, and scanning of insurance cards

• Verify and update patient demographics and required documentation

• Accurately document information in the electronic medical record (EMR)

• Send messages and route tasks to providers and clinical staff through the EMR

• Assist patients with appointments, forms, and general questions

• Support patients with navigation of services, including referrals and follow-up needs

• Maintain patient confidentiality and comply with HIPAA and FQHC policies

Qualifications:

• High school diploma or equivalent required

• Prior medical front desk or healthcare experience preferred

• Experience with insurance intake and EMR systems preferred

• Strong communication, organizational, and customer service skills

• Bilingual English/Spanish preferred