Retail Assistant Store Manager

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect

and Excellence. (I-CARE Values)

• Provides amazing customer experiences to all internal and external customers. (ACE Culture)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude,

Respect, Excellence) values.

• Embraces an expectation of learning and growth. Enthusiastically participates in training and

development.

• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill.

Ensures team members feel respected, accepted, and included.

• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite

Back, Sort)

• Maintains clean work environment.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team

members.

• Recognizes when team members need coaching and provides immediate coaching when

applicable.

• Issue refunds and resolves customer concerns.
• Trains Retail Team Member IV in delivery of new Retail Team Member training.
• Demonstrates a mastery in production and customer service management through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management,

appropriate District Manager, and/or Asset Protection department.

• Complies with all agency policies, procedures, and safety standards throughout all work areas;

maintains same to meet CARF, Department of Labor, and other regulatory standards.

• Leads retail team and store activities in the absence of/and at the direction of the Retail Store

Manager; see Supervisory Responsibilities below.

• Performs all administrative and clerical duties including but not limited to completing

opening/closing duties, making