County of San Bernardino, CA
Business Relationship Manager
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- San Bernardino, California
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- San Bernardino, California
À propos
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 25-04232-01
Department: Innovation and Technology Department
Opening Date: 06/07/2025
Closing Date: 6/20/2025 5:00 PM Pacific
The Job
San Bernardino County is seeking dynamic and forward-thinking Business Relationship Managers (BRMs) who thrive in collaborative, solution-driven environments. We are looking for IT leaders who excel at building strong relationships, empowering teams, and aligning technology services with business needs.
As a Business Relationship Manager , you will serve as a strategic liaison between IT and County departments, overseeing customer portfolios and leading cross-functional teams in delivering effective and innovative technology solutions. This role combines strategic leadership with operational expertise and requires close collaboration with both internal stakeholders and executive leadership.
The ideal candidate will bring a passion for partnership, a strong understanding of business operations, and the ability to translate complex technology into meaningful business value. You will be responsible for driving successful project outcomes, enhancing service delivery, and ensuring continuous improvement.
Key responsibilities include:
- Managing and strengthening business relationships across multiple County departments
- Leading IT teams in delivering high-impact solutions and support services
- Overseeing a portfolio of customers and a team of skilled IT professionals
- Developing and executing strategic plans for service and project delivery
- Identifying opportunities to optimize the use of IT resources and improve operational efficiency
- Acting as a trusted advisor and advocate for both IT and business stakeholders
If you're a collaborative leader who is passionate about connecting people, technology, and purpose-this is your opportunity to make a meaningful impact.
For more information, refer to the job description.
EXCELLENT BENEFITS!
Health Benefits Paid Time Off Retirement
- Medical and Dental: Family Coverage
- Vision: Employee Coverage
- Premium Subsidies to offset health costs
- Flexible Spending Account (FSA): Pre-tax account for qualified healthcare expenses
- Up to 4 weeks accruable vacation with cash-out option
- 11 days accruable sick leave
- 15 paid holidays
- Perfect attendance leave
- Flexible work schedules (in some departments)
- Generous Pension
- Retirement reciprocity may be available
- 457(b) Deferred Compensation Plan
- Retirement Medical Trust Fund
DCAP Account - County Paid Life Insurance - AD&D Insurance 529 Savings Plan -Short & Long Term Disability - Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement
For additional information, review the To view additional details, explore the
CONDITIONS OF EMPLOYMENT
Pre-Employment: Prior to appointment, candidate must undergo a background check, which includes fingerprinting and a medical exam.
Travel: Travel throughout the County may be required. Employees will be required to make provisions for such transportation.
Sponsorship: San Bernardino County is unable to consider candidates who require Visa sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States.
Minimum Requirements
Candidates must meet ALL requirements in order to qualify.
EDUCATION REQUIREMENT Sixty (60) semester or ninety (90) quarter units of completed college coursework from an accredited college or university in business administration, public administration, information systems, computer science, or a closely related field.
A list of transcripts must be submitted with the application unless a Bachelor's degree in a qualifying area is conferred.Education Substitution: One (1) year of qualifying experience may substitute for thirty (30) semester or forty-five (45) quarter units of the required education.
EXPERIENCE REQUIREMENT Four (4) years of full-time equivalent experience providing IT business relationship management, business systems analysis, or IT project leadership.
SUPERVISORY/LEAD REQUIREMENT One (1) year of full-time equivalent experience as a Project lead, or Business Relationship Manager, or in a supervisory capacity over staff engaged in business analysis, enterprise system support, or oversight and management of projects, and the delivery of technology services.
Note: Experience may be concurrent with the experience listed above.
Desired Qualifications
The ideal candidate will possess:
- Bachelor's degree in Information Technology, Business Administration, Public Administration, or related field
- Certifications such as BRMP®, PMP®, ITIL®, COBIT®, Certified Business Analyst Professional (CBAP®) or equivalent/similar
- Experience working in a government agency, public sector, or large, complex organization with matrixed reporting structures.
Selection Process
Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.
Application Procedure: Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
If you need technical assistance, follow this link to or contact their Toll-Free Applicant Support line at (855) 524-5627 . Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the within one week of the recruitmentfiling deadline.
Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the
For more important details,
Management Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
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PLEASE READ THE BELOW STATEMENT
Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position. It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
- I have read and understand the above statement.
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Business Relationship Experience: Indicate below which of the following you have direct experience with. (Select all that apply)
- Government agencies
- Healthcare organizations
- Education institutions
- Private sector businesses
- Executive leadership (CIO, Director, Department Heads, etc.)
- Operational or line-of-business managers
- External vendors/partners
- End users or general staff
- None of the above
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Strategic Initiatives: Describe your experience leading or contributing to a strategic initiative or organizational transformation effort. In your response, provide the initiative, your role (team member, team lead, project lead, etc.), the overall impact to the organization, and name of the employer. Ensure the employer is clearly listed on the Work Experience section of the application. If no experience, indicate "N/A."
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Communication and Influence: Select the methods you have used to influence without direct authority. (Select all that apply.)
- Executive briefings
- Data-driven presentations
- Building informal alliances
- Facilitation of stakeholder meetings
- Escalation management
- Other
- None of the above
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Communication and Influence: Briefly describe a situation where you influenced a decision-maker or team without authority. If no experience. indicate "N/A."
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IT and Business Alignment: Which of the following have you actively facilitated? (Select all that apply.)
- Joint planning between IT and business units
- Business capability mapping
- Prioritization of IT projects based on business goals
- Implementation of cross-functional solutions
- Technology road-mapping
- None of the above
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IT and Business Objectives: Briefly describe how you helped align IT and business objectives. In your response, include your role, relevant duties, and the name of your employer(s). Ensure this employer is clearly listed in the Work Experience section of your application. If no experience, indicate "N/A."
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Problems Solving and Conflict Resolution: Indicate below the conflicts you have assisted to resolve. (Select all that apply.)
- Misaligned expectations
- Competing priorities
- Service delivery gaps
- Budget/resource constraints
- Technical misunderstandings
- Other
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Conflict Resolution: Describe a conflict situation you navigated between IT and business stakeholders. In your response, include your role, the conflict, and what you learned from the experience. If no experience, indicate "N/A."
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Tools and Frameworks: Which of the following have you applied in your work? (Select all that apply.)
- ITIL
- Agile/Scrum
- Business Relationship Management Professional (BRMP)
- Value Management
- COBIT
- Lean Six Sigma
- Other
- None of the above
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Tools and Frameworks: Describe how you have applied one or more of the selected tools/frameworks. In your response, include the project(s), your role(s), and outcomes. If no experience, indicate "N/A."
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Measuring Success: Indicate the ways you assess the effectiveness of your business relationships. (Select all that apply.)
- Customer satisfaction surveys
- Stakeholder feedback sessions
- KPIs or service metrics
- Business outcome tracking
- ROI/value realization
- Other
- None of the above
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Measuring Success: Provide an example of how you have measured success or value delivery. If no experience, indicate "N/A."
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Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, Human Resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
- I acknowledge that I have read, understood, and agree to the above.
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**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
- I understand
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Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
- I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question
Compétences idéales
- ITIL
- Agile
- Scrum
Expérience professionnelle
- IT Consultant
- Product Owner / Product Manager
Compétences linguistiques
- English