Customer Success Engineer

Welcome to the future of cloud networking and security
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it

As a Cato
Professional Services Customer Success Engineer
, you will be a trusted advisor focused on our most strategic customers where you will guide them through the everboarding lifecycle of their Cato SASE implementation. You will provide assigned customer(s) with technical guidance and direction on the operations and optimization of their Cato SASE implementation following Cato best practices to ensure it is optimally performing and providing maximum business value for their investment. You will also facilitate awareness of new feature enhancements and collaborate with your Customer Success peers to drive new product adoption.

Curiosity
– You have a desire to truly understand our customers' business needs.
Creativity
– You can find a sustainable path to yes.
Empathy
– You connect at a human level with our customers, and you genuinely care
Responsibilities

• Maintain expert-level implementation proficiency and the ability to implement any Cato product independently while keeping abreast of the dynamic SASE and enterprise IT infrastructure landscape.
• Develop meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach that inspires trust and confidence.
• Assist customers with configuration and implementation of Cato SASE services and functions, expanding use of existing services and deployment of new services.
• Provide the customer with ongoing guidance for all product updates and service updates to ensure awareness of any impact to their environment and facilitate implementation of enhancements to drive further value.
• Coordinate and facilitate ongoing enablement of Cato SASE features and functionality with various customer IT departments and partners
• Facilitate support tickets to ensure proper prioritization and timely resolution of any platform issues
• Collaborate with greater professional services team to help synthesize experiences and trends observed in the field into repeatable technical best practices in collaboration with other Cato functions.
• Collaborate with Customer Success team to identify potential