IT Support Analyst

Department: IS - Service Delivery

Employment Type: Permanent - Full Time

Location: United States/Carrollton, TX

Reporting To: Americas IS Operations Director

Compensation: $ $28.00 / hour

• Diagnose and resolve client and system-related issues; recommend and implement appropriate solutions, including off-site support for remote users
• Install, configure, test, maintain, and troubleshoot laptops, desktops, and related hardware/software
• Configure and support mobile devices; create user accounts and manage access controls per company policy
• Troubleshoot and repair hardware and network connectivity issues, provide "remote hands" support for Infrastructure team
• Perform data migration and decommission outdated equipment
• Identify trends in issue reporting and propose preventive solutions
• Use ServiceNow ITSM platform to resolve incidents and fulfill service requests within SLA
• Support local printers and video conferencing systems
• Participate in IS-related projects as needed
• Perform other duties as assigned

• Associate's degree in Computer Science or related field required; Bachelor's degree preferred
• Minimum 2 years of experience in IS support or equivalent combination of education and experience
• Certifications preferred: Microsoft Operating Systems, A+, Microsoft Office
• Proficiency in Windows 10/11; experience with Azure, O365, Intune, Entra, and Defender
• Familiarity with web filtering tools (e.g., Cisco Umbrella) and desktop software (BitLocker, VPN, browsers)
• Understanding of telecom and unified communication systems
• Strong knowledge of network troubleshooting (DNS, DHCP, TCP/IP, configuration management)
• Excellent customer service and communication skills — able to engage with both technical and non-technical users
• Strong analytical and problem-solving abilities
• Highly organized with attention to detail and follow-through
• Self-motivated, proactive, and able to work independently or in a team

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.
  • Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from.  High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
• Paid Vacation – start with a prorated amount of hours your first year depending on start date.  80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Paid Parental Leave
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement