Front Desk Agent

Job Summary
We are looking for a Relief Night Auditor / Front Desk Representative to join our team at an extended stay select service hotel in a dynamic hospitality environment. The weekly schedule would include one or two 8-hour 10:30pm-6:30am weekend nights per week, and additional 6-hour shifts each week during afternoons or evenings. The role involves providing exceptional guest service during the night shift, ensuring guest satisfaction, and overseeing hotel operations.

Duties
- Greet guests with a warm welcome upon arrival and provide excellent customer service
- Handle guest check-ins and check-outs efficiently
- Manage reservations and assist with inquiries via phone systems or in person
- Perform night audit procedures to reconcile daily transactions and prepare reports
- Ensure the security of the property during the night shift
- Assist with guest requests, including wake-up calls and requests for supplies
- Collaborate with other hotel staff to ensure a seamless guest experience

Requirements
- Previous experience in hotel management, hospitality, or a related field is preferred
- Familiarity with night audit processes is a plus
- Strong customer service and guest relations skills
- Ability to multitask and work effectively in a fast-paced environment
- Excellent communication skills and attention to detail
- Knowledge of hospitality management practices and procedures

Job Type: Part-time

Pay: $16.90 per hour

Benefits:

• Employee discount
• Paid time off

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Ability to Relocate:

• Merced, CA 95341: Relocate before starting work (Required)

Work Location: In person