Client Service Supervisor

Element has an opportunity for a Customer Services Supervisor; the primary function is to lead the daily activities of the customer service team, ensuring exceptional support for clients primarily in the aerospace industry. This role involves resolving complex customer issues, coordinating with technical and testing departments, and ensuring that all customer interactions comply with aerospace standards, including regulations like AS9100. The supervisor is responsible for maintaining high customer satisfaction while promoting Element's reputation for quality and expertise

Salary: $65,000 - $80,000/year (Depending on Experience) 

• Ensure that all facets of the client service group are providing an optimum customer service level as defined by the organization's business operating plans and strategic objectives
• Responsible for a set of customers to manage as well monitor key accounts to ensure the team is reviewing test scheduling to ensure accuracy of due dates, completing status reports to clients, and communicating with regular updates on work in process to customers
• Track open customer disputes to solve in a timely manner
• First point of escalation for direct reports to assist with resolving complaints / issues
• Train team members on communication technics to ensure maximum customer satisfaction is achieved
• Resolve discrepancies on purchase orders regarding quantity, specifications, etc.
• Address variation from POs, quotations and system pricing with internal business partners
• Provide support to the sales team regarding customer concerns and potential new business opportunities.
• Create purchase orders for outside processing on items that cannot accommodated at our facility
• Responsible for a minimum of 5 direct reports and will need to make staff decisions including hiring, performance management, and approval of overtime and timecards
• Demonstrate the Element Values to ensure an environment of respect and dignity
• Other duties as assigned

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.