Desktop Support

Job role: Desktop Support

Location: Boise, ID (Onsite)

Duration: 06 to 12+ Months

Job Description:

Responsibilities:

• Deploying desktops and laptops, monitors and other equipment and software to end users at Micron
• Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)
• Troubleshooting basic network issues, activating ports, VPN connections, basic configurations on switches.
• Troubleshooting hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment).

Requirements:

• 2+ years providing end-user technical support preferred
• A+ Certification preferred
• Working knowledge of the following technologies:
• Active Directory
• Windows XP, 7, and 10
• Knowledge of anti-virus / anti-malware programs
• Microsoft Office suite
• Building / imaging computers
• Wiring / Cabling
• Network technologies
• Installation and support of wide range of peripherals

Job Type: Contract

Work Location: In person