Lead Solution Architect

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description
What you will do:

We are seeking a strategic and visionary Lead Solution Architect (LSA) to serve as a trusted advisor, guiding our clients and internal teams through complex technical transformations. The LSA will own the long-term architectural vision and adoption strategy, bridging the gap between pre-sales and post-sales to ensure seamless solution delivery and measurable business impact.

Key Responsibilities

• Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives.
• Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges.
• Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization.
• Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations.
• Help customers harness AI and platform capabilities to achieve measurable business outcomes.
• Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI.
• Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies.
• Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the