Front Desk Agent

Position Summary:
The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere.

Key Responsibilities:

1. Guest Check-in and Check-out:
   • Greet guests upon arrival in a friendly and      professional manner.
   • Verify and process guest reservations, ensuring all      details are correct.
   • Assign rooms, provide room keys, and explain hotel      amenities and services.
   • Handle guest check-out, ensuring all charges are      accurate and payments are processed.
   • Assist with any special requests or      accommodations during the check-in/check-out process.
2. Guest Services and Communication:
   • Answer phone calls and respond to guest inquiries,      providing accurate information about hotel services, amenities, and local      attractions.
   • Address guest concerns or complaints promptly and      professionally, ensuring resolution to their satisfaction.
   • Assist with      arrangements such as transportation, restaurant reservations, or booking      tours.
   • Communicate guest preferences or requests to other departments      (e.g., housekeeping, maintenance).
3. Reservation Management:
   • Manage reservations, ensuring all guest details are      accurately recorded in the system.
   • Process and confirm room bookings,      making adjustments to reservations as necessary.
   • Assist in overbooking      situations and manage guest room availability to maximize occupancy.