Representative Promotions

The Representative – Promotions provides frontline support for casino promotions, guest service initiatives, and Morongo Rewards enrollment. This position plays a key role in creating a positive first impression for new and returning guests by promoting membership benefits, issuing player cards, supporting floor promotions, and providing outstanding service during events. The Representative contributes to the overall success of the Marketing Department by ensuring seamless promotional execution and guest engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promotes the Morongo Rewards program by enrolling guests and communicating program benefits.
• Issues new player cards, reprints, PIN changes, and updates player tracking information accurately.
• Greets guests on the casino floor and responds to inquiries both in person and by phone.
• Builds relationships with known players and engages new guests to drive membership and loyalty.
• Meets or exceeds sign-up and engagement goals set by the Marketing Department.
• Maintains knowledge of current promotions, amenities, and general property information.
• Assists with promotional programs and events to attract and retain guests.
• Facilitates guest services and assists with crowd control during special events.
• Provides administrative and logistical support including prize fulfillment, warehouse inventory, and event setup.
• Communicates promotional details and guest benefits clearly and accurately.
• Keeps work areas clean, stocked, and orderly; notifies leadership of supply needs.
• Locates promotional items in the warehouse and ensures proper distribution during events.
• Delivers a BEST experience to every guest.
• Performs other job-related duties as assigned to support department goals.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Excellent guest service, communication, and interpersonal skills.
• Proficient with PC-based systems; experience with Synkros, Group Tracker, and PKMS preferred.
• Must be able to multitask, prioritize duties, and remain calm in high-pressure situations.
• Demonstrates strong business ethics, confidentiality, and attention to detail.
• Ability to tactfully and diplomatically engage with a diverse guest population.
• Sales-oriented with the ability to promote Morongo Rewards membership and services.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Additional coursework in Marketing, Communications, or Hospitality is a plus.
• Minimum of 1–2 years of experience in promotions, guest services, events, or a customer-facing role.
• Proven ability to assist with the setup, execution, and breakdown of promotional events and activities.
• Strong communication and interpersonal skills with a friendly, outgoing, and professional demeanor.
• Ability to handle guest inquiries, distribute prizes, and provide accurate information about promotions.
• Excellent organizational skills and the ability to work effectively in a fast-paced, high-volume environment.
• Prior experience in a casino, resort, or entertainment venue is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, courteously, and enthusiastically in person and over radio with guests, coworkers, and supervisors; responsible for explaining promotion rules, assisting participants, and providing outstanding guest service.
• Lifting and Carrying: Frequently lifts and carries promotional materials, signage, event props, and giveaway items weighing up to 25 pounds; may assist with setup and teardown of promotional displays.
• Manual Dexterity: Regularly uses hands and fingers to distribute prizes, operate entry devices, complete forms, scan player cards, and input data for drawings and giveaways with accuracy.
• Mobility: Continuously walks, stands, bends, and moves throughout casino floors, event areas, and guest zones for extended periods; must be able to respond quickly and remain mobile in fast-paced promotional environments.
• Stationary Work: Occasionally remains at a podium or check-in area for duration of specific promotions, prize distribution, or player registration activities.
• Tool Operation: Regular use of handheld radios, tablets, scanners, drawing bins, promotional kiosks, and standard office tools for paperwork and reporting.
• Visual Acuity: Requires good near and far vision to read promotional rules, verify player identification, enter data, and monitor event activity with precision.
• Working Conditions: Routinely operates in guest-facing, high-energy environments on the casino floor and promotional event areas; frequent exposure to loud noise, bright lights, large crowds, and a smoking environment throughout the property.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.