Customer Service Associate

Job Overview
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance and ensuring a positive experience.

Responsibilities
- Respond to customer inquiries via phone, email, or in person
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately
- Resolve customer complaints in a professional manner
- Upsell products or services to increase revenue
- Maintain a clean and organized work area
- Operate Point of Sale (POS) systems for transactions
- Handle cash transactions and provide accurate change

Experience
- Previous experience in customer service is preferred
- Ability to effectively communicate with customers
- Basic math skills for processing transactions
- Bilingual proficiency is a plus
- Knowledge of retail sales and upselling techniques
- Familiarity with phone etiquette and handling customer inquiries

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person