Med Spa- INSIDE SALES

Med Spa - INSIDE SALES position
IMPORTANT - After you apply, check INDEED MESSAGES for REQUIRED NEXT STEP

Position Title: Med Spa - INSIDE SALES

Reports To: Owners/Sales Manager

Location: ThrIVe Wheeling, Wheeling, WV

Schedule: Full-Time (preferred) Part-Time (optional), or Per Diem

Job Summary:

Job Description: Med Spa Inside Sales Consultant

Position Title: Inside Sales Consultant – Med Spa
Location: ThrIVe Wheeling
Reports To: Sales Manager / Spa Director
Job Type: Full-time / Part-time

Position Overview:

The Inside Sales Consultant at a Med Spa plays a key role in driving sales, generating leads, and providing exceptional customer service to clients both over the phone and through in-person interactions. The primary responsibility of this role is to convert inquiries into booked appointments, educate potential clients on the spa's services and products, and meet or exceed individual sales targets. This position is ideal for someone with a passion for the beauty and wellness industry, strong sales abilities, and a customer-centric mindset.

Key Responsibilities:

1. Lead Generation & Appointment Scheduling:

• Respond to inbound inquiries from prospective clients through phone calls, emails, and online chats.
• Qualify leads and convert them into scheduled appointments for consultations or treatments.
• Follow up with leads that have shown interest but have not yet booked an appointment, nurturing relationships through follow-up calls and emails.
• Use the spa's CRM system to manage and track lead data, ensuring timely follow-up and proper lead nurturing.

2. Product & Service Education:

• Provide accurate and detailed information to potential clients about available treatments (e.g., Botox, laser skin treatments, facials, body contouring) and retail products (e.g., skincare, supplements).
• Help clients understand the benefits of choosing ThrIVe, our services, recommend packages, and address any concerns or questions they may have.
• Ensure clients are aware of seasonal promotions, membership offerings, and service upgrades.
• Educate clients on pre- and post-treatment care for a better overall experience.

3. Sales & Revenue Generation:

• Meet or exceed sales targets set by the management team for services, treatments, and retail products.
• Upsell and cross-sell additional services, treatment packages, or products to maximize revenue per client.
• Effectively close sales during consultations or follow-up calls, ensuring the client is fully booked for treatments or products.
• Track and report on personal sales performance and progress toward goals.

4. Client Relationship Management:

• Build rapport with clients, ensuring a positive experience from the first contact to post-treatment follow-ups.
• Maintain an understanding of client preferences, purchase history, and needs to tailor offerings and recommendations.
• Provide exceptional customer service to ensure high levels of client satisfaction and retention.
• Encourage repeat business by promoting loyalty programs and upcoming promotions.

5. CRM & Administrative Duties:

• Update and maintain client records in the spa's CRM system, ensuring all client information is accurate and up-to-date.
• Track appointments, sales, and leads effectively to maintain a well-organized pipeline.
• Assist with administrative tasks such as scheduling, confirming appointments, and processing payments when needed.
• Monitor and manage online review platforms to ensure a positive online presence and address client feedback.

6. Team Collaboration:

• Work closely with the sales and spa teams to ensure seamless communication and delivery of services.
• Assist in promoting new services or treatments by actively participating in team meetings or brainstorming sessions.
• Share customer feedback and insights with the management team to enhance the overall client experience.

7. Continuous Learning & Improvement:

• Stay current with industry trends, new services, treatments, and products.
• Participate in sales training, product training, and other learning opportunities to improve sales skills and product knowledge.
• Collaborate with the team to enhance overall sales strategies and client outreach efforts.

Qualifications:

Education & Experience:

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Marketing, or a related field is a plus.
• 1-3 years of experience in sales or customer service, preferably in a beauty, wellness, or medical spa setting.
• Experience in inside sales, telesales, or telemarketing is highly preferred.

Skills & Competencies:

• Strong communication and interpersonal skills, both written and verbal.
• Ability to talk with anyone easily and readily. Shy people need not apply.
• Excellent phone etiquette and the ability to build rapport quickly with clients.
• Exceptional grammar and punctuation via written format.
• Proven sales ability with a track record of meeting or exceeding targets.
• Detail-oriented, organized, and able to multitask effectively.
• Knowledge of CRM systems and sales software (e.g., Salesforce, Vagaro, MindBody) is preferred.
• Strong problem-solving abilities and the ability to handle objections professionally.
• Passionate about and familiar with the wellness, beauty, and aesthetics industry.

Personal Traits:

• Motivated, goal-oriented, and self-driven.
• Works well alone AND on a team.
• Positive attitude, friendly demeanor, and exceptional customer service orientation.
• Strong work ethic, ability to work independently, and collaborate as part of a team.
• Ability to handle client concerns and complaints with professionalism and empathy.

Benefits:

• Competitive base salary with commission/bonus structure based on performance.
• Employee discounts on treatments and retail products.
• Paid time off (PTO) and all major holidays off.
• Ongoing professional development and training opportunities.

How to Apply:

Interested candidates should visit > Careers and complete step 1 and 2.

This role offers an exciting opportunity for a motivated individual to join a thriving Med Spa team, engage with clients, and contribute to the growth and success of the business. If you're passionate about beauty, wellness, and sales, we encourage you to apply and become part of our dynamic team

Application Instructions: Interested candidates should complete a job inquiry on our website/careers page.

Submit resume and cover letter with relevant experience to . Please include references and any relevant certifications or training in aesthetics, personal fitness, weight loss, bariatric nursing care, or other relevant experience.

IMPORTANT - After you apply, check INDEED MESSAGES for REQUIRED NEXT STEP

*Note: All duties and responsibilities stated are essential job functions. Staff members may be required to perform additional job-related duties as assigned by management

Job Types: Full-time, Part-time

Pay: $ $28.00 per hour

Expected hours: 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Tuition reimbursement

Application Question(s):

• Can you work most weekends?

Ability to Commute:

• Wheeling, WV Required)

Work Location: In person