Account Manager

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Employment type:

Worksite flexibility:

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an experienced Account Manager. This position will be full-time and hybrid in Austin, Texas. 

What You’ll Do

• Serve as the primary point of contact and trusted advisor for senior client stakeholders

• Develop a deep understanding of the client’s mission, priorities, constraints, and organizational culture

• Lead strategic planning for the account, including roadmap development, risk mitigation, and long range forecasting

• Facilitate executive level discussions, quarterly business reviews, and performance reporting

• Manage and grow relationships with other service component providers for our client engagement

• Own the financial health of the account, including revenue forecasting, margin management, and cost controls

• Ensure compliance with contract terms, amendments, and reporting requirements

• Identify and pursue opportunities for account growth, including new workstreams, change orders, and value added services

• Support proposal development, pricing strategy, and negotiations for renewals or expansions

• As necessary, visit clients and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities

• Act as a client advocate within the organization addressing client inquiries promptly and providing informed recommendations to clients

• Continuously improve the overall customer experience

• Build strong, collaborative relationships with internal and external partners

• Communicate complex information clearly and persuasively to diverse audiences

• Provide executive ready presentations, briefings, and written updates

• Represent the organization in governance meetings, steering committees, and strategic planning sessions

What You’ll Need

Required:

• Bachelor’s degree in business, technology, public administration, or related field; equivalent experience considered

• 8+ years of experience in account management, client services, consulting, or program leadership

• Demonstrated success managing large, complex accounts or multi year service engagements

• Strong understanding of technology delivery models, service management, and vendor ecosystems

• Exceptional communication, negotiation, and relationship building skills

• Proven ability to lead cross functional teams in a matrixed environment

Preferred:

• Experience working with state or local government agencies

• Familiarity with ITIL, service delivery frameworks, or public sector procurement processes

• Background in application services, infrastructure services, or digital transformation programs

• Ability to interpret financial reports and manage account level P&L

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.