Seneca Savings
Delinquency, Escrow and Insurance Servicer
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- United States
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- United States
À propos
Seneca Savings is a proud community bank that has been serving the Central New York region for over 95 years. With deep roots in the area, we're committed to exceeding expectations by delivering big bank technology with a personal touch.
As a locally focused institution, our mission is to foster growth, empower success, and uplift the communities we serve, guiding our customers, employees, and partners toward achieving their financial dreams.
We operate five branch locations in Baldwinsville, Liverpool, North Syracuse, Bridgeport, and Manlius, and take pride in offering a workplace culture grounded in our core values:
Driven Towards Success
Team Oriented
Customer First
Positive Attitude
These values define who we are and how we work, both with each other and with the communities we proudly serve.
Join our innovative team and be part of a company that's committed to delivering exceptional service, enhancing lives, and making a difference every day.
Job Summary:
The Delinquency, Escrow, and Insurance Servicer monitors delinquent loans, communicates with borrowers, and works with leadership on collections or foreclosure actions for the entire retail and commercial loan portfolio. They manage the full lifecycle of escrow and insurance accounts, including setup, analysis, payments, and compliance for both retail and commercial loans. This role also supports loan workouts, prepares reports and closing documents, and resolves borrower inquiries.
Essential Job Duties and Responsibilities: (Additional duties as assigned)
Tracks delinquent retail & commercial loans, calls customers, and utilizes "right to offset" rules as approved by SVP Commercial Lending or President/CEO
Sends delinquency letters, demand letters, and works with SVP Commercial Lending and President/CEO on potential referrals to collections or repossession/foreclosure proceedings on all retail & commercial loans. Submit loans to collection agency.
Assists the appropriate lending officer with workout of commercial and/or retail loans
Pulls delinquency reports on a daily, weekly, or monthly basis and notifies the appropriate lending officer and/or management.
Prepare and maintain delinquency reports for management.
Maintains all commercial and residential escrow accounts. Pays property tax bills at various times of the year. Analyzes all escrow accounts for accuracy at various times of the year. Uses online sources to verify non escrow mortgage loan taxes are paid.
Processes new escrow and insurance accounts related to any new loans in retail & commercial lending.
Tracks insurance for all retail & commercial loans to ensure Seneca Savings collateral is properly insured as required.
Maintains, amends, and validates any errors on escrow and insurance accounts to ensure accuracy.
Calculate and print trail balance and initial escrow statements for bank closing attorney as needed as it relates to Seneca Savings escrow and insurance processes.
Cancels US Life/Disability Insurance on satisfied accounts, reconciliation of monthly billing, payment of premiums when due, and filing of claims when necessary.
Set up and maintain escrow accounts, ensuring compliance with regulatory and company guidelines.
Process escrow payments for taxes, insurance, and other fees, ensuring timely and accurate disbursements.
Provide regular reports on escrow account activity and work with internal departments to ensure proper funding and adjustments.
Address and resolve borrower inquiries regarding escrow account balances, payments, and discrepancies.
Track and manage property, flood, and vehicle insurance policies.
Process and pay insurance bills as they are received; maintain self-tracking records.
Order insurance coverage through insurance vendor for all unpaid, self-pay policies.
Perform annual escrow analyses: order reports, review findings, and correct any inaccuracies.
Pull monthly escrow reports on the 1st of each month to review newly originated loans, identify paid-off loans and monitor upcoming and past-due escrow payments
Set up tax addendums using banks core system for both escrowed and non-escrowed accounts; ensure correct forms are sent to the appropriate county offices.
Supervisory Responsibilities:
None
Qualification Standards:
Bachelor's degree in business, finance, or a related field preferred.
Minimum of 1-3 years of experience in loan servicing, delinquency management, escrow administration, or insurance processing.
Familiarity with mortgage servicing software and systems is preferred.
Strong knowledge of loan servicing, insurance requirements, and escrow processes.
Excellent attention to detail and organizational skills.
Strong problem-solving abilities and the ability to handle multiple tasks simultaneously.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Ability to communicate effectively with customers, employees, and external partners.
Strong work ethic, self-motivation, and ability to work independently.
Professional demeanor and ability to handle sensitive information with confidentiality.
Ability to work under pressure and meet deadlines.
Equipment, Machines and Software Used:
Basic personal computer skills that include the ability to send/receive e-mail messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry. Ability to create spreadsheets, graphics, and reports using standard software applications.
Ability to operate a computer, printer, scanner, copier, facsimile machine, telephone, adding machine, postage meter and calculator.
Ability to utilize word-processing, spreadsheets, banking/mortgage servicing software, and Adobe Acrobat.
Physical and Mental Requirements:
While performing the duties of this position, the Delinquency, Escrow, and Insurance Servicer is regularly required to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.
The physical requirements of this position call for the ability to lift, move, push, pull, or otherwise exert up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting duties, using a computer terminal, and/or extensive reading.
Environmental Conditions:
There is no exposure to adverse environmental conditions. Work is performed in a typical office work environment.
Benefits:
Paid Time Off
Birthday / Floating Holiday Time off
Medical, Dental and Vision Insurance
Short-Term and Long-Term Disability Insurance
Accident Insurance
Flexible Spending and Health Savings Accounts
Company Paid Life Insurance
401k with Matching (5%)
Employee Stock Option Plan
Tuition Reimbursement
Opportunities For Advancement
Employee Discounts
The base pay range for this position is $20.00 - $25.00 per hour. Exact offers will be determined based on job-related knowledge, skills, and experience.
Compétences idéales
- Adobe Acrobat
Expérience professionnelle
- Business Analyst
Compétences linguistiques
- English