Customer Service Representative

Key Responsibilities:

Job Summary
The Customer Service Representative will provide exceptional customer service to our clients. This role involves a variety of tasks, including order processing, customer inquiries, and problem-solving.

Duties

Customer Service:

• Answer incoming calls and emails promptly and professionally.
• Resolve customer inquiries and complaints efficiently.
• Build and maintain positive customer relationships.

Order Processing:

• Process customer orders accurately and timely.
• Create and distribute packing lists and invoices.
• Monitor and maintain the defect log.

Product Knowledge:

• Stay up-to-date on product information, company policies, and industry trends.
• Provide accurate information to customers and internal teams.

Administrative Tasks:

• Manage customer files and information.
• Process literature requests.
• Prepare and distribute daily sales reports.
• Collaborate with purchasing and sales teams.

Skills

• High school diploma or equivalent
• Prior customer service or sales experience preferred
• Strong communication skills, both verbal and written
• Excellent organizational and time management skills
• Proficiency in computer skills, including Microsoft Office Suite
• Ability to multitask and prioritize tasks effectively
• Positive attitude and a customer-centric approach
• Regular sitting, standing, and walking
• Frequent use of hands and keyboard
• Occasional lifting of up to 5 pounds
• Ability to work in a moderate noise level office environment

Pay: Up to $20.00 per hour

Work Location: In person