Claims Manager

Position
Summary

As a key
front-line member of TSIB's Eastern Regional Claims Team, the Claims Manager
oversees a dynamic portfolio of complex construction-related claims for Turner
Construction—the nation's largest commercial contractor—and other TSIB clients.
With a focus on New York Labor Law and high-exposure general liability matters,
this position combines technical claims expertise with hands-on collaboration
across Legal, Operations, and Risk Management teams. The Claims Manager drives
effective investigation, negotiation, and resolution strategies while
partnering closely with the Regional Director of Claims to deliver exceptional
client outcomes and uphold TSIB's standards of excellence.

Essential
Duties & Key Responsibilities

Claims
Oversight & Management

• Manage and oversee all claim
  activity within assigned region, including general liability, New York
  Labor Law and builder's risk claims.
• Ensure claims are promptly and
  accurately reported to applicable carriers, with complete and compliant
  documentation, statements, and notices.
• Coordinate investigations with
  Operations, Safety, and Legal teams; assign and direct third-party
  investigators as needed.
• Lead claim strategy for
  high-severity injury, property damage, and catastrophic loss cases,
  collaborating with defense and coverage counsel.
• Direct insurers and TPAs to
  ensure active engagement, timely assignment, and effective claims
  handling.
  Review and analyze legal
  strategy, expert findings, and settlement evaluations; participate in
  mediation, arbitration, and trial planning.
• Maintain organized and
  complete claim records within the Claims Management System, following
  internal and client SOPs.

Client
& Carrier Partnership

• Serve as a primary claims
  contact for Turner Construction's regional leadership, project executives,
  and Risk Management team.
• Advocate with insurance
  carriers to achieve fair reserving, responsive coverage decisions, and
  proactive settlement strategies.
• Partner with the Regional
  Director to select and manage defense and coverage counsel, experts and
  litigation-related vendors.
• Attend mediations, trials, and
  key project or client meetings as a representative of TSIB.

Strategic
& Analytical Responsibilities

• Evaluate loss trends,
  reserves, and exposure data to identify cost drivers and recommend process
  or coverage improvements.
• Formulate and execute claim
  resolution strategies that balance financial, operational, and
  reputational objectives.

Leadership
& Team Development

• Provide technical guidance,
  mentorship, and performance feedback to Claims Analysts and Coordinators
  within the region.
• Support the professional
  growth of team members through training on claim trends, Labor Law
  developments, and litigation strategy.

Other
Responsibilities

• Participate in client and
  internal meetings, including Safety, Operations, Environmental, and Legal
  forums.
• Contribute to continuous
  improvement of claims procedures, documentation standards, and risk
  mitigation strategies.
• Perform other duties as
  assigned.

The salary range for this position in the New York Metropolitan Area is $112,000 – $173,000

• Qualifications

  • Bachelor's degree in Business, Insurance, Risk Management, or related field; or equivalent education and experience.
  • Minimum 5+ years of construction claims experience, including direct handling of New York Labor Law and complex general liability claims.
  • Strong understanding of contractual risk