Lead Host/Hostess

Your responsibilities will include assisting in banquet event service and events, overseeing the daily operations of the host stand, ensuring a warm and welcoming guest experience, and providing exceptional service to all members and guests. This role requires strong leadership, communication, and organizational skills, as well as a genuine passion for hospitality all aimed at fostering connections and ensuring our team thrives together in a spirit of collaboration and shared purpose.

Essential Duties and Responsibilities:

• Deliver service with care and attention, always prioritizing quality and the well-being of the Members.
• Greet and welcome guests with a warm and sincere smile, creating a positive first impression.
• Seat guests promptly and efficiently, considering guest preferences and table availability.
• Manage reservations, answer phone calls, and handle inquiries professionally and courteously.
• Provide accurate wait times and communicate effectively with guests regarding delays.
• Assist guests with inquiries, questions, and any special requests.
• Address guest concerns and resolve issues promptly and professionally.
• Ensure guest satisfaction throughout their dining experience.
• Supervise and train new Host/Hostesses on restaurant policies, procedures, and service standards.
• Monitor Host performance and provide constructive feedback and coaching.
• Create and maintain a positive and productive work environment for the Host team.
• Manage the flow of guests through the restaurant, ensuring a smooth and efficient dining experience for all.
• Maintain a clean, organized, and welcoming host stand area.
• Assist with special events and private dining arrangements as needed.
• Communicate effectively with servers, managers, and other staff to ensure seamless service.
• Maintain accurate records of guest information and reservations.
• Provide regular updates to management on guest feedback and operational issues.
• Any other duties, as assigned.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills that foster a friendly and collaborative atmosphere.
• Ability to carry heavy plates, trays and racks.
• A commitment to providing exceptional service that makes a difference to our Membership.
• May be required to work evenings, weekends and holidays.

Working Conditions:

• You will be working in a restaurant environment, which can be fast-paced, noisy, and busy.

Physical Requirements:

• Standing, stooping, bending and twisting for most of the workday.
• Operate various types of tools.

Physical Functions:

The physical demands and characteristics of the work environment are representative of those needed to successfully perform the essential functions of this role. We are committed to making reasonable accommodations to support individuals with disabilities in fulfilling these responsibilities.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Ability to Commute:

• Hockley, TX Required)

Work Location: In person