Academic Operations Associate

JOB

Henry Ford College presents an opportunity for an Academic Operations Associate. The Academic Operations Associate provides administrative and operational support within the team-oriented Office of Academic Operations & Systems Administration. Reporting to the Instructional Technologies Manager, this position is multi-skilled and cross-trained to provide a range of support services to academic administration, faculty, and students regarding both instructional technologies and academic operations. This position serves as first point-of-contact for faculty, staff, and students seeking technical assistance and/or personalized training regarding use of the college's Learning Management System (LMS) as well as other resources used to support instruction, including lecture capture tools, video conferencing platforms (such as Zoom and Microsoft Teams), Office 365, and other LMS-integrated software applications. The position also provides both administrative support for divisional processes and procedures as well as technical support for such academic operations as course scheduling, faculty workload management, and syllabus management. The role requires a high level of discretion, organization, initiative, and professionalism in a fast-paced academic environment. Hours: Staggered schedule assignments: 8:00 AM to 4:30 PM or 11:00 AM to 7:30 PM - Monday through Friday. Some evening and/or weekend work may be required.

EXAMPLE OF DUTIES

The most successful candidate will have a career that reflects the following competencies and qualifications. However, education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below. Associates degree from a regionally accredited institution or equivalent combination of education and professional experience. Professional certifications will also be considered. Demonstrated successful work experience in administrative or technical support, preferably in higher education.Demonstrated working knowledge of Microsoft Office as well as experience with either an academic information system such as Ellucian Colleague/HANK, a learning management system such as Moodle, or an academic operations system such as Coursedog. Position-Specific Core Competencies: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.Helping – Pitches in to help support when workload is high; minimizes disruptions and helps others overcome bureaucratic work obstacles; works with leaders in other organizational units to keep work flowing smoothly.Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concerns, and politeness to others; develops and maintains effective relationships with others.Information Management – Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into