workday business analyst

Title: Business Analyst - Non-IT III Workday

Location: Waterloo, ON or Toronto, ON

Work Model: Hybrid – 3 days onsite per week

Contract Duration: 18 months, with potential extension based on business needs and performance

Role Notes

The manager is hiring for two similar but slightly different roles:

• Role 1: Requires 3+ years of ServiceNow HRSD experience. This is not an IT-focused role; the manager wants someone with strong HR domain experience.

• Role 2: ServiceNow experience is helpful, but the primary focus is Workday and strong ability to understand and translate business requirements.

This is an exciting opportunity to work with emerging technologies in a dynamic HR tech environment. You'll support a multi year roadmap focused on AI enablement, performance management, and digital transformation. The role offers the chance to collaborate with HR domain experts and contribute to impactful global initiatives.

Description:

Digital Business Analyst & Test Lead, PeopleComms Technology (HR Systems) Global Individual Contributor

Projects, Enhancements & BAU About PeopleComms Technology at The Global PeopleComms Technology team is responsible for enabling the PeopleComms Tech strategy through the integration and implementation of connected experiences that improve the way our colleagues connect and work. Our north star mission is simple and ambitious: create experiences colleagues love. We partner across the various parties of interest at to deliver secure, modern, and personalized solutions for global workforce.

Summary

As a Digital Business Analyst & Test Lead, you will partner closely with the PeopleComms Tech Enablement Lead, our Centers of Excellence and IT Partners, to support requirements elicitation and own the test strategy, execution oversight, and defect management for PeopleComms technology initiatives. You'll collaborate with global stakeholders, analyze workflows, and ensure successful delivery and continuous improvement across projects, incremental enhancements, and BAU.

Required Skills & Experience

1. HR Systems & Analyst Experience: 3+ years as a Business Systems Analyst or HR Systems Analyst supporting enterprise HR/PeopleComms technology.

2. Workday and/or ServiceNow HRSD Expertise: Experience with Workday and/or ServiceNow HRSD, including HR SaaS modules such as Core HCM, Recruiting, Onboarding, Time & Absence.

3. Test Leadership & Quality Oversight: Hands on Test Lead experience, including test strategy, planning, execution oversight, and defect management/triage.

4. SDLC & Testing Methodologies: Strong understanding of SDLC (agile and/or waterfall) and functional/non functional testing methodologies.

5. Tools & Technical Proficiency: Proficiency with test and defect management tools (e.g., Test Plans/Xray, JIRA).

6. Requirements Gathering: Proven experience developing business requirements and documentation. Strong facilitation and communication skills; comfortable leading workshops, UAT, and triage sessions with global stakeholders.

7. Quality, Compliance & Data Privacy Awareness: Familiarity with accessibility testing, performance testing concepts, and HR data privacy standards.

Nice to have

1. Human Centered Design exposure, CHRP/CHRL, or PMP.

2. Experience working in global organizations.

3. Experience coordinating with vendors or managed services in HR tech ecosystems.

4. Configuration or coding experience.

Education:

• Bachelor's degree is preferred.

What you'll do

Partner on requirements & design

• Facilitate discovery with business/HR partners; analyze and document business & user requirements and acceptance criteria in partnership with the Enablement Lead and CoE.

• Prepare/update functional specs, process maps, and UI/UX validation against agreed standards and personas using human centered design practices.

Own test strategy & execution oversight

• Define risk based test strategies (functional & non functional) including scope, entry/exit criteria, coverage targets, and reporting.

• Create/maintain test plans, suites, and requirements to test traceability (RTM); build and curate regression suites for repeatable, reliable releases.

• Coordinate test execution across system, integration, UAT, and release/regression cycles; ensure evidence capture and auditability.

UAT orchestration & release readiness

• Plan and lead UAT (scripts, data, participant readiness), align on acceptance criteria, facilitate triage & sign off, and support hypercare for early defect containment.

• Support vendor release assessment, testing and contribute to change management activities

Defect triage, metrics & reporting

• Run defect triage with severity/priority guidelines; drive cross team resolution with product, platform, and vendor partners.

• Publish quality metrics (coverage, pass rate, defect) and insights that inform continuous improvement in partnership with Project Management Office.

Non functional coordination

• Coordinate (with platform/security/UX teams) accessibility, performance, security/privacy, and reliability checks appropriate to HR SaaS and integrations.

Environments & test data readiness

• Align environment plans, test schedules, and release calendars; ensure synthetic/anonymized test data is used in non production to protect confidentiality.

Continuous improvement & knowledge

• Identify and implement process/documentation improvements (playbooks, templates, checklists, knowledge articles) to enhance quality, and colleague experience.

Need hr domain experience. Understand talent of HR portfolio to help them be effective in this role

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.