Service Navigator

Here at Aptiv, we are all about making a difference Aptiv is a non-profit organization that offers services to people with disabilities.
Our mission is to provide a spectrum of innovative support for individuals with disabilities so they may live more independent lives.

We're committed to fostering an environment where individuals can thrive, achieve their goals, and contribute meaningfully to society.
We also care deeply about our employees' health, well-being, and safety, promoting a positive work-life balance within a flexible and supportive environment.

If you're looking for work you'll LOVE, read on

• Status: Full-time, $17.41 hourly

• Schedule: Flexible schedule; some travel within the community required

• Compensation: Competitive hourly wage based on experience

Are you passionate about empowering others and making a real impact in your community?
Aptiv is seeking a Service Navigator to support participants and their families in receiving person-centered services.

In this role, you'll provide a blend of direct support and case management, helping individuals with disabilities live more independent, fulfilling lives. You'll work closely with families, funders, and the Aptiv team to ensure services meet participants' needs — advocating for health, safety, and independence every step of the way.

If you thrive in a collaborative environment and love helping people achieve their goals, we'd love to have you on our team

As a Service Navigator, you will:

• Provide direct and indirect support to Aptiv participants within assigned departments

• Build relationships with participants and families to ensure their services reflect personal goals and preferences

• Conduct intake, assessments, and regular plan meetings for individuals on your caseload

• Maintain accurate and up-to-date documentation and reports in Aptiv's database (SETWorks)

• Advocate for participants by identifying service needs, requesting appropriate authorizations, and ensuring services are aligned with health and independence goals

• Collaborate with program managers, supervisors, and team members to ensure high-quality, person-centered services

• Encourage community integration and help participants build natural supports

• Monitor authorizations and ensure services are accurately scheduled and billed

• Maintain compliance with all Aptiv policies, procedures, and regulatory standards

• Participate in team meetings, maintain confidentiality, and uphold high ethical standards

Preferred:

• Bachelor's degree in a human services field such as Sociology, Psychology, Education, Recreation Therapy, or a related area

• 3 years of experience working in a human services setting

• Experience with case management, service authorizations, and supporting individuals with disabilities

• Strong communication, organization, and documentation skills

• Knowledge of proactive behavioral approaches and precision teaching techniques

Required:

• Valid driver's license and reliable transportation with current insurance

• Ability to operate computer equipment and use Microsoft Office and Google applications

• Flexibility in scheduling and time management

• Ability to provide direct support to individuals served

Make a Positive Impact: Your work will directly help individuals with disabilities live more independent lives.
Collaborative Environment: Join a dedicated team that values teamwork, innovation, and open communication.
Professional Growth: We provide ongoing training and opportunities for advancement within the organization.
Inclusive Culture: We celebrate diversity and believe in creating an inclusive, supportive workplace for all employees.
Competitive Compensation: Enjoy a comprehensive benefits package and meaningful work that makes a difference every day.

If you're ready to use your passion and people skills to support others in achieving their goals, apply today
Complete our quick, mobile-friendly application to get started.