Customer Service Representative

Customer Service Representative

Location: Burnaby, BC
Position Type: Full-time, Permanent (In-person)

About the Role

We're looking for two Customer Service Representatives to join our team Customer Service Representatives are our friendly and knowledgeable first point of contact for Spud customers. In this role, you'll provide support across phone, email, and chat, helping customers with questions, troubleshooting, and creating a positive experience with every interaction.

The open shifts we are hiring for are:

• Sunday- Thursday 8:00 am- 4:30 pm and
• Sunday- Thursday 9:30 am- 6:00 pm

We're looking for team members who are great communicators, love solving problems, and enjoy helping others. If this sounds like you, we'd like to hear from you

Who We Are

At Spud, we believe that food is more than what's on your plate — it's how we enhance life while connecting to each other, our communities, and the planet.

As Western Canada's leading online grocery delivery service, we champion healthy eating, sustainable farming practices, local food sourcing, and the reduction of food waste — powered by a highly automated, customized order and delivery system.

Beyond online delivery, we proudly operate Be Fresh Market retail stores in Vancouver and Blush Lane Market retail stores in Alberta — vibrant local markets that bring our values to life every day.

What You'll Do

• Answer customer phone calls, emails, and chats about a variety of different topics, including how spud works, technical issues, account requests and product information.
• Provide an amazing level of care and service in every customer interaction, going above and beyond.
• Communicate feedback to the various internal teams concerning what our customers are saying and how we can improve our service.
• Check daily reports and ensure that any issues are dealt with for the upcoming day, including address and payment information, product shorts or substitutions, and ensuring every box of food going out is complete.
• Participate in daily huddles, to be able to communicate, identify issues and celebrate successes.
• Perform additional duties as required.

What You Bring

• Previous experience providing customer service is required. Experience providing customer service through phone and email is preferred.
• Ability to maintain a high level of service awareness, with a customer-first attitude.
• Exceptional written and verbal English communication skills, including active listening.
• A positive attitude and enthusiastic demeanor.
• Intermediate working knowledge of Microsoft Office. Experience with call centre software is an asset.
• Typing speed of minimum 45 wpm.
• Willingness to work flexible hours and work as a team to complete other tasks, as required.
• Ability to stay calm under pressure and handle a fast-paced work environment, with awareness of urgency and prioritization.

Why You'll Love Working Here

At Spud, you'll be part of a passionate, purpose-driven team that believes great work and great impact go hand in hand. We celebrate curiosity, collaboration, and creativity — and we make time to celebrate wins along the way.

You'll join a company where sustainability isn't a slogan — it's a shared commitment that guides how we think, create, and grow together.

Our Values

Our values drive our success and guide our growth:

• Work smart and deliver results. We reward hard work and focus on what matters most.
• Learn, grow, and celebrate. Continual progress matters and so does enjoying the journey and helping each other succeed.
• Create amazing customer experiences. We're passionate about delivering for our customers.
• Lead with sustainability. Every decision counts — for our planet, our partners, and our people.
• Welcome different perspectives. Diversity makes us stronger.
• Stay committed and resilient. We show up with grit, passion, and purpose.

Inclusive Hiring at Spud

We're proud to be an equal opportunity employer and celebrate the diversity within our team, welcoming different perspectives and experiences that make us stronger together.

Job Types: Full-time, Permanent

Pay: $18.35 per hour

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Application question(s):

• Why are you interested in working as a Customer Service Representative at Spud?
• We are hiring for two shifts, both Sunday-Thursday. The first is 8:30 am- 4:30 pm and the second is 9:30 am- 6:00 pm. Please indicate your interest for one or both shifts?
• Is there anything else you would like us to know about you or your application? Thanks for applying
• This position is permanent, full-time, located at our South Burnaby office (# Trapp Avenue). Please confirm your ability to meet this requirement and work on site?

Work Location: In person