Server

Druise & Darr Server

1. Our Brand Mission & Culture –

Nestled in Nashville's heart since 1910, "the Hermitage Hotel"—Nashville's original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: "Meet me at The Hermitage." A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.

Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:

• Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
• Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
• Integrity – we act with consistent character, in every interaction, whether seen or unseen.
• Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
• Tradition – we honor the hotel's legacy by ensuring our historic reputation grows brighter.
• Community – we are invested in Nashville's well-being and continue our role in civic enrichment.

Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.

Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.

2. Position Overview:
As a Server at Drusie & Darr at The Hermitage Hotel, you are a front-line ambassador of refined hospitality, delivering polished, intuitive, and highly personalized dining experiences. You execute service with precision, warmth, and discretion—anticipating guest needs, honoring timeless service rituals, and contributing to an atmosphere of effortless elegance within Nashville's most distinguished dining room.

3. Key Responsibilities

Service Execution & Floor Presence

• Maintain a polished, composed, and attentive presence on the floor throughout all service periods.
• Execute all service sequences with accuracy, grace, and consistency—from greeting to farewell.
• Manage assigned tables with seamless pacing, awareness, and unobtrusive attentiveness.
• Ensure tables are impeccably maintained at all times, including proper place settings, table resets, and environmental awareness.

Guest Experience & Personalization

• Anticipate guest preferences by observing cues, referencing prior visit notes, and noting dietary restrictions or special occasions.
• Deliver personalized, conversational service that balances professionalism with genuine warmth.
• Practice refined name recognition, thoughtful menu guidance, and elevated storytelling when describing dishes and beverages.
• Address guest feedback or concerns promptly and discreetly, escalating when appropriate to preserve the dining atmosphere.

Menu, Beverage & Product Knowledge

• Demonstrate thorough knowledge of all food, beverage, wine, and cocktail offerings, including ingredients, preparation methods, and pairings.
• Guide guests confidently through menu selections, making tailored recommendations aligned with their preferences.
• Execute refined tableside techniques when required, maintaining precision and poise.
• Stay current on seasonal menus, daily features, and culinary narratives.

Team Collaboration & Communication

• Work in seamless coordination with captains, hosts, sommeliers, bartenders, and culinary teams to ensure synchronized service flow.
• Participate in daily pre-shift briefings and service walk-throughs to align on guest insights, VIPs, and service focus points.
• Communicate clearly and professionally with back-of-house teams to ensure accurate timing and execution.
• Support peers during peak periods while maintaining accountability for assigned sections.

Service Standards & Quality Assurance

• Uphold the highest standards of grooming, posture, language, and professional demeanor.
• Ensure compliance with all service rituals, hygiene practices, and brand-level presentation standards.
• Conduct table maintenance checks to ensure glassware, flatware, linens, and amenities are flawless.
• Follow all POS procedures accurately, ensuring check accuracy and secure