Human Resources Manager

ROLE OVERVIEW

The Operations, HR & CRM Systems Manager will be responsible for managing the daily operations of the company, designing and maintaining our CRM, and handling HR functions. You will develop company-wide systems, build SOPs, streamline workflows, and create a foundation that allows the company to grow smoothly and consistently.

KEY RESPONSIBILITIES

OPERATIONS MANAGEMENT
- Oversee daily operations across all departments
- Develop systems, SOPs, workflows, and accountability structures
- Improve efficiency by identifying and solving operational bottlenecks - Support leadership with metrics, performance tracking, and reporting - Monitor project deadlines, communication flow, and office operations - Coordinate department responsibilities and ensure smooth execution

HUMAN RESOURCES MANAGEMENT

• Handle hiring, recruiting, interviewing, onboarding, and offboarding
• Maintain employee files, documentation, and compliance with FL labor laws - Create and implement company policies and employee handbook
• Manage employee relations, conflict resolution, and disciplinary actions
• Run payroll coordination, time tracking, attendance, and HR reporting
• Develop performance review systems and employee growth frameworks

CRM SYSTEMS & WORKFLOW ARCHITECTURE
- Build and customize the company CRM
- Create dashboards, KPIs, analytics, and reporting for leadership - Integrate CRM with internal tools
- Build automation workflows
- Train all employees and maintain system quality
- Continuously optimize the CRM as the company grows

QUALIFICATIONS
- 3–7+ years of experience in operations, HR, CRM management, or systems work - Proven experience building or managing a CRM platform
- Strong understanding of workflows, automations, and process design
- Experience creating SOPs and operational frameworks
- Excellent leadership and communication skills
- Tech-savvy and highly organized
- Ability to operate in a fast-paced, growing environment

Pay: $120, $150,000.00 per year

Work Location: In person