Client Success Manager

About Site2

• Site2 is a cybersecurity-focused Managed Service & Security Provider (MSSP + MSP) with 17 years of IT excellence and 8 years of CMMC and NIST specialization.
• We support manufacturing, defense contractors, and highly regulated organizations by helping them achieve and maintain CMMC Level 1 and Level 2 compliance.

Our mission:

• "Empower businesses to thrive securely by simplifying cybersecurity and compliance through trusted partnerships, innovative solutions, and relentless accountability."

Role Overview

• This is a hybrid Client Success + Project Management role with a strong focus on revenue alignment, client communication, and project execution.
• You will be the primary point of contact for Site2's CMMC clients — guiding them through their compliance journey, coordinating with internal security and engineering teams, and ensuring projects stay on track and on budget.
• You will also work hand-in-hand with Business Development to ensure seamless transitions from sales to delivery, value-driven QBRs, and predictable revenue attainment.

What You'll Do:

• Client Success & Revenue Alignment

• Serve as the primary liaison for assigned CMMC clients.

• Lead regular check-ins, progress calls, and value-focused QBRs.
• Ensure timely revenue attainment by aligning delivery milestones with billing schedules.

• Partner closely with Business Development for smooth onboarding and client handoff.

• Project Management

• Build and manage project plans for CMMC, remediation tasks, and IT initiatives.

• Coordinate vCISO, engineers, analysts, and partner teams to deliver on-time milestones.
• Track activities across FutureFeed, HubSpot (CRM), and internal tools.

• Maintain project documentation, status updates, and risk tracking.

• CMMC Program Leadership

• Learn and apply the CMMC Level 2 and NIST frameworks.

• Achieve CMMC Registered Practitioner (RP) certification within 6 months.
• Achieve CMMC Certified Professional (CCP) credential within 12–18 months (Site2-sponsored).
• Ensure SSP, POA&M, and evidence documentation is complete, organized, and audit-ready.
• Lead client readiness reviews, tabletop exercises, and mock assessments.
• Process, Tools, and CRM Enablement
• Support Site2's new CRM implementation and improvements.
• Help build processes and dashboards for tracking revenue milestones, client status, and documentation completeness.
• Promote operational efficiency and cross-team information-sharing.

Who You Are

• 3+ years of experience in client success, project management, or operations in IT, MSP, SaaS, or cybersecurity.
• Comfortable leading client conversations and setting expectations.
• Highly organized and skilled at managing multiple projects at once.
• Experience with HubSpot, Asana, ClickUp, or similar tools.
• Driven by timely execution, clear communication, and client value.
• Eager to grow in one of the fastest-growing compliance sectors.

Compensation & Growth Path

• Base Salary: $70,000–$85,000
• Annual Bonus: Based on milestones, CMMC achievements, and client satisfaction
• Growth Path: CSM → Senior CSM → CMMC Program Manager → Director of Client Success
• All CMMC training (RP and CCP) is fully sponsored by Site2.

Why Join the CMMC Industry?

• CMMC is one of the fastest-growing disciplines in cybersecurity, driven by mandatory government requirements.

Joining now provides:

• A career-defining opportunity in a high-demand field
• A clear certification ladder (RP → CCP → CCA)
• Long-term job stability and earning potential
• Daily collaboration with CCA/CCP trained leadership
• Influence in shaping the future of defense cybersecurity

Pay: $70, $85,000.00 per year

Benefits:

• 401(k) 3% Match
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Parental leave

Application Question(s):

• Due to the U.S. Federal Government work supported, candidates must be U.S. Citizens. Are you a U.S. Citizen?

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Clarks Summit, PA 18411