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Rectification Data AnalystLloyds Banking GroupHalifax, England, United Kingdom
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Rectification Data Analyst

Lloyds Banking Group
  • GB
    Halifax, England, United Kingdom
  • GB
    Halifax, England, United Kingdom

À propos

About the Role SAS or SQL Data Analyst / Developer / Coder, there are many names for what we do in the Customer Resolutions Data team. We play a vital role in sourcing, analysing and developing data using SQL/SAS to accurately and efficiently identify customers affected by problems and calculating any refunds required in line with procedures and controls. We're always learning and sharing our knowledge through each project and look for ways to standardise re‑usable activities. You'll be using advanced data techniques to identify and calculate the customer impact of problems. Providing insightful information and advice to guide business decisions. Collaborating with colleagues in the wider team to help understand and resolve issues for our customers, whilst contributing to continuous improvement of processes, tools and techniques. We aim to make processes straight forward and are empowered to challenge thinking and behaviours to enable the business to adapt and evolve, addressing real customer problems when it matters.
Responsibilities You will source, analyse and develop data using SQL or SAS to identify customers affected by problems and calculate refunds. You will provide insights and advice to guide business decisions, collaborate with colleagues to resolve issues, and contribute to continuous improvement of processes, tools and techniques. You will use advanced data techniques to identify and calculate the customer impact of problems.
Qualifications
Experience of coding using SQL or SAS to manipulate data robustly and accurately
Practical application of your coding skills within the workplace, in a similar data analysis / manipulation role
Good written and verbal communication skills to present complex data issues to non‑technical audiences
The ability to think critically, solving problems with great attention to detail
And any experience of these would be useful
Previous experience of integrating data across multiple sources
Knowledge of Python or BigQuery in Google Cloud
Experience using AI to accelerate development
Benefits
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Inclusive Workplace We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Why Join Us Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here. Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
About Lloyds Banking Group If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you. At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop. We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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  • Halifax, England, United Kingdom

Compétences linguistiques

  • English
Avis aux utilisateurs

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