Inside Sales Representative

Inside Sales Representative (Inbound)

Remote or In-Office Available | Base + Uncapped Commission | Top Performers Earning Potential $100K+

Join a family-owned team that actually feels like a team

Miller Pest Solutions is family-owned, values-driven, and proud of the culture we've built. We believe in integrity, service, excellence, and community involvement, and we bring enthusiasm, humor, and respect into how we work every day.

If you want a place where you're trusted to own outcomes, supported with training + coaching, and surrounded by people who enjoy showing up, this is it.

Our Core Values (IMPACT)

We live these values inside the company and in every customer interaction:

• Initiative: You spot the gap and act. You don't wait to be told to follow up, fix a pipeline issue, or solve a customer concern.
• Meeting Our Commitments: You do what you said you would do, on time, every time. Customers and teammates can count on you.
• Professionalism: Clear communication, punctuality, respectful tone, and consistent follow-through, even under pressure.
• Authenticity: Straightforward, genuine conversations that build trust. No games, no overpromising, just honest guidance.
• Continuous Growth: You improve your skills and results through coaching, practice, and learning what works.
• Trust: You do the right thing for the customer and the company, protect margin guidelines, and keep documentation accurate.

If those resonate with you, you'll fit here.

What You'll Do

Sales & Closing

• Respond fast to inbound inquiries, qualify needs, recommend the right plan, quote accurately, and close into booked appointments/agreements.
• Use structured discovery + objection handling to win value-based sales (not discount-driven), including upsell/cross-sell when appropriate.

Lead Management & Follow-Up

• Own the pipeline end-to-end: quotes, missed calls/forms, no-shows, reschedules, and unconverted opportunities, until booked or closed out.
• Execute a consistent multi-touch follow-up cadence (call/text/email where applicable); outbound is targeted warm follow-up, not cold prospecting.
• Comprehensive tech stack to help you stay organized and close more deals.

Scheduling & Customer Coordination

• Schedule efficiently using service area, availability, and priority guidelines; set clear expectations on timing, prep, and next steps.
• Coordinate clean handoffs with ops/techs for special considerations (access, pets, urgency, prior history) and proactively reduce cancellations.

CRM & Sales Administration

• Maintain excellent CRM hygiene: complete notes, objections, next steps, outcomes, and accurate pipeline stages for real forecasting/reporting.
• Track daily activity and results via dashboards/scorecards (contacts, quotes, booked jobs, close rate, booked revenue).

Customer Retention Support

• Resolve inbound concerns tied to sales/scheduling, recover at-risk customers, and ensure quality of sale through accurate expectations and follow-through.

Success Metrics (How you'll be measured)

• Close Rate (Qualified Leads): Minimum 50%, Target 55–65%+ (top performers exceed this)
• Speed-to-Lead: Fast response to inbound leads during business hours (you'll be expected to work with urgency)
• Pipeline Follow-Up: Consistent multi-touch cadence until booked or closed out
• Booked Revenue: Expected to sell ~$1,000,000 annually across recurring service agreements, termite, bed bug, and approved upgrades, with consistent, quality inbound lead flow provided
• Quality of Sale: Accurate expectations + clean handoffs that support retention
• CRM Accuracy: Every opportunity documented with notes, outcomes, and correct stage

If you're uncomfortable being measured weekly on conversion, speed-to-lead, and follow-through, this role won't be a fit.

Why join Miller Pest (culture, team, and community)

At Miller Pest, we believe in owning the experience, keeping our promises and delivering peace of mind at every customer interaction. We care about doing things the right way, supporting each other, and showing up for our community.

Team culture + events (yes, we actually do this)

We invest in team bonding and fun, because people perform better when they're connected:

• BBQs
• Paintball
• Friday at the Farm (band + food trucks)
• Escape / breakout rooms
• Holiday parties
• Contests and more

Giving back is part of who we are

• We support families in need during the holidays, including donating services
• Every October, we raise money for breast cancer to directly help local people
• We proudly sponsor local sports teams

What We Offer (benefits + support)

• Base salary + uncapped commission (top performers earn $100,000+)
• Health, dental, vision insurance
• 401(k) with company match
• Life insurance
• Vacation
• Referral and additional bonuses
• Training + coaching to sharpen your sales craft and keep you growing

Remote or In-Office Options

This role can be remote or in-office, based on fit and business needs. Remote candidates must have a quiet, professional workspace and reliable internet.

Apply now or learn more at and grow with us in a team-oriented, customer-focused environment where integrity, open communication, a positive attitude, and community involvement are at the core of everything we do
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