Office Coordinator Auto Glass

Job Summary
We are seeking a dedicated and detail-oriented Office Coordinator to join our team and grow with us. The ideal candidate will possess a strong background in the automotive industry, particularly in areas related to auto glass and/or dealership operations, automotive repair, and customer interaction. This role requires excellent communication skills and the ability to assist customers with their inquiries while ensuring a high level of service. Candidate needs to be able to handle stress well.

Duties

• Provide exceptional customer service by addressing inquiries related to automotive repair and services.
• Assist customers in understanding repair processes and options available for their vehicles.
• Utilize mechanical knowledge to explain technical issues clearly to customers.
• Coordinate and schedule appointments and follow up on customer requests.
• Maintain accurate records of customer interactions and transactions.
• Support the team with tasks related to glass repair and replacement.
• Ensure that all customer concerns are resolved promptly and efficiently.
• Assist customers with filing insurance claims
• Providing accurate quotes
• Overseeing the ordering of parts, scheduling, efficient routing of mobile techs
• Must be able to read a map
• Sales experience is a plus

Experience

• Previous experience in a auto glass, dealership or automotive repair environment is preferred.
• Familiarity with auto estimating processes is a plus.
• Ability to perform detailed work while managing multiple tasks effectively.
• Strong interpersonal skills with an emphasis on teamwork and collaboration.
• A proactive approach to problem-solving with a focus on customer satisfaction.

If you have a passion for the automotive industry and enjoy helping customers navigate their auto glass needs, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible spending