Membership Representative

POSITION SUMMARY:

Under the supervision of the Membership Director, in cooperation with other Y staff, the Membership Representative is responsible for but not limited to assisting with the management of all memberships and their payments. Candidates will hold a high level of customer service. The person must demonstrate a commitment to the YMCA Core Values of Caring, Honesty Respect and Responsibility.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Reflects, develops and encourages the character attributes of respect, responsibility, honesty, and caring in staff, volunteers and members.

2. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.

3. Provides accurate service to members and guests when handling transactions at the Welcome Center desk.

4. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.

5. Build relationships with members; helps members connect with one another and the

YMCA.

1. Handles and resolves membership concerns and informs supervisors of unusual situations or unresolved issues

2. Maintains the front Desk supplies and notifies Sr. Association Membership Director of any needed supply orders.

3. Manages the membership filing system to ensure all files are accurate and alphabetized. Any folders that need filed are filed correctly.

4. Assists with training/orientation and evaluation of the Welcome Center associates.

Must possess initiative and aptitude for directing staff toward common goals and have a good understanding of YMCA policies and procedures.

1. Able to work flexible hours when needed to help at Welcome Center.

2. Perform other appropriate duties as requested by the Sr. Association Membership Director.

YMCA COMPETENCIES (Team Leader):

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

1. High School Diploma or equivalent

2. Must present themselves as a professional through image and communication.

3. Clerical, organizational, interpersonal, communication and multi-tasking skills.

4. Previous Y experience preferred.

5. Previous customer service, sales or related experience.

6. Basic knowledge of computers; must be competent in Microsoft Office and have the ability to quickly master the YMCA software Daxko.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

• The employee frequently is required to sit and reach, and must be able to move around the work environment.

• The employee must occasionally lift and/or move up to 10 pounds.

• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

• The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: $11.00 per hour

Expected hours: No less than 20 per week

Benefits:

• On-the-job training
• Professional development assistance

Work Location: In person