Dental Front Desk Receptionist experience is required

Job Summary
We are seeking a highly organized and professional Dental Front Desk Receptionist to join our dental practice. The ideal candidate will be responsible for providing exceptional patient service, managing appointment scheduling, and handling administrative tasks with accuracy and efficiency. This role requires a friendly demeanor, strong communication skills, and familiarity with dental office operations and electronic health record systems. Bilingual abilities are a plus to serve a diverse patient population. The Dental Front Desk Receptionist plays a vital role in ensuring smooth clinic operations and maintaining compliance with healthcare regulations such as HIPAA.

Duties

• Greet patients warmly and professionally upon arrival and departure
• Schedule, reschedule, and confirm patient appointments using dental practice management software such as Dentrix
• Verify insurance coverage, process insurance claims, and perform insurance verification
• Collect payments, co-pays, and outstanding balances; handle medical billing and collections
• Manage multi-line phone systems with excellent phone etiquette
• Maintain accurate patient records in EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms
• Review documentation for completeness and accuracy; ensure compliance with HIPAA regulations

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Requirements

• Proven experience in a dental office or medical administrative support role; dental clinic experience preferred
• Familiarity with dental terminology, medical coding (ICD-10, ICD-9, CPT), and health information management systems such as Eaglesoft or Dentrix
• Knowledge of Dentrix
• Strong understanding of HIPAA regulations and patient confidentiality protocols
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel)
• Exceptional customer service skills with the ability to handle sensitive situations professionally
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Strong organizational skills with attention to detail in documentation review and data entry
• Ability to work efficiently in a fast-paced environment while maintaining professionalism and accuracy

This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing quality dental care. The successful candidate will demonstrate excellent communication skills, technical proficiency in dental office management software, and a compassionate approach to patient interactions.

Job Type: Full-time

Pay: $ $32.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Paid sick time
• Paid time off

Work Location: In person