Customer Service Representative I

The Customer Service Representative I is a key member of the District's Customer Service team. Under general supervision of the Customer Service Supervisor, the Customer Service Representative I is responsible for providing world class customer service while performing a variety of responsible customer support and billing duties. The Customer Service Representative I will provide direct customer service associated with utility payments, requests for service, responses to customer inquiries, and other duties as assigned.

THE IDEAL CANDIDATE
The District is seeking a team-oriented individual committed to providing world class customer service. A candidate with excellent multi-tasking abilities who enjoys working in a fast paced environment will do well in this position.

The successful candidate will be outgoing, friendly, and compassionate with our customers and fellow team members.

THE DISTRICT
East Valley Water District was incorporated in 1954 under County Water District Laws. We provide water and sanitary sewer services to the City of Highland and the eastern portions of the City of San Bernardino, with a service population of approximately 108,000.

Recently online, the Sterling Natural Resource Center (SNRC) is a state-of-the-art facility in San Bernardino that provides a sustainable new water supply to the region. Capable of recycling up to 8 million gallons a day, the SNRC recharges the local Bunker Hill Groundwater Basin, produces renewable electricity, and creates new opportunities for the surrounding community.

East Valley Water District is an Equal Opportunity Employer.
VISION
East Valley Water District aspires to be a beacon of excellence and innovation within the water industry. Through visionary leadership, we strive for a sustainable, transparent, and accountable future.

MISSION
Provide our community with exceptional water and wastewater services by prioritizing sustainability, efficiency, innovation, and ongoing collaboration.

CORE VALUES

• Leadership — Inspiring people to improve our community and advance water resources.
• Partnership — Developing relationships through collaboration and shared responsibility.
• Stewardship — Protecting our community's resources, now and in the future.

DEFINITION
Under general supervision, performs a variety of professional and administrative duties related to the development and implementation of the District's public relations programs and activities; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Customer Service Supervisor. Exercises no supervision of staff. May exercise technical and functional direction over a lower-level class.

CLASS CHARACTERISTICS
Customer Service Representative I: This is the entry-level within the customer service representative series. The principal function of this class is to provide basic administrative support and customer service within the District. Initially under close supervision, incumbents of this class perform a variety of routine reception, billing and customer service work that does not require previous specialized experience. This class is alternately staffed with the Customer Service Representative II and incumbents may advance to the higher-level class after gaining the knowledge, skills and experience that meet the qualifications for and demonstrating the ability to perform the work of the higher-level class.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and tomake reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Responds to customer inquiries and complaints in person or by telephone; provides for resolution of unusual billing and customer cost situations by conducting appropriate research; represents the District to callers and visitors in a professional and customer friendly manner.
• Interprets policies and procedures and explains service fees, rates, and procedures to customers.
• Receives and processes service requests and