Remote Customer Support Coordinator

We are seeking a customer-oriented and highly motivated Customer Service Representative (CSR) to join our team. As a CSR, you will act as a liaison between our company and its current and potential customers. Your primary role will be to provide product and service information, resolve issues efficiently, and ensure a high level of customer satisfaction.

What Makes a Great Fit:

The ideal candidate is:

• Excited to help people
• Patient, empathetic, and a strong communicator
• A natural problem-solver and listener
• Confident in troubleshooting and gathering necessary details to resolve issues
• Someone who values customer feedback and uses it to improve service

Responsibilities:

• Handle a high volume of incoming calls
• Generate sales leads and upsell services
• Identify and assess customer needs to achieve satisfaction
• Build trust and rapport with customers through open, interactive communication
• Provide accurate information using appropriate tools and resources
• Meet team and individual performance goals
• Resolve customer complaints effectively and follow up to ensure resolution
• Maintain detailed records of customer interactions and transactions
• Follow all communication procedures, guidelines, and policies
• Go the extra mile to engage and retain customers
• Participate in rotation for after-hours on-call coverage

Skills & Requirements:

• ServiceTitan experience required
• Bilingual a plus
• Home Services knowledge needed
• Proven customer support or client service experience
• Strong phone presence and active listening skills
• Familiarity with CRM tools and customer management best practices
• Excellent verbal and written communication
• Ability to multitask, prioritize, and manage time effectively
• High school diploma or equivalent
• A track record of achieving and exceeding performance goals

Open Centralized Positions for Remote Work, Lives in Texas or Oklahoma:

M-Thurs 8am-7pm (4 days, 10 hour shifts)

M-Thurs 11am-9pm (4 days, 10 hour shifts)

Thurs-Sunday 8am-7pm (4 days, 10 hour shifts)

Thurs-Sunday 11am-pm (4 days, 10 hour shifts)

Pay: $45, $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote