Customer Service Representative

We're hiring a Customer Support Representative who enjoys solving problems, connecting with people, and keeping conversations clear and productive. This role centers on helping customers get the answers they need—whether that's walking them through a simple question, finding the right resource, or coordinating with another department for next steps.

If you want a role that lets you build communication skills, stay organized, and make a real impact on a customer's day, this is a strong place to begin.

Core Responsibilities

• Respond to incoming calls, emails, and online inquiries with professionalism and clarity.
• Understand customer questions and provide accurate, helpful information.
• Document each interaction with clear notes and follow assigned workflows.
• Troubleshoot basic issues and arrange escalations when something requires additional support.
• Track open cases and ensure customers receive timely updates.
• Relay common questions or recurring issues to the team so processes can improve.
• Contribute to updating reference materials, guides, or internal support content.

What We're Looking ForEssential Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to stay patient, organized, and focused when handling multiple inquiries.
• Comfort working with computer-based tools, email, and basic support software.
• Dependability and consistent follow-through.

Beneficial Experience

• Customer service, hospitality, retail, or administrative background.
• Familiarity with any ticketing or CRM system.
• Interest in developing deeper skills in customer experience or operations.

What You Can Expect Here

• On-the-job training and steady skill-building opportunities.
• A team that values communication, clarity, and growth.
• A structured workday in an on-site Raleigh environment.
• Competitive compensation and benefits package.

How to Get Started

If you're ready to grow in a role that relies on clear communication and thoughtful support, submit your application through Indeed for consideration.

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person