Account Manager

WHO WE ARE
When it comes to health, we're always looking for ways
to push for better. It's why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter's prescription. He
knew there had to be a better way. So, he introduced North America's first
prepaid drug plan, and GreenShield was born as a not-for-profit with a mission
to support better health for all Canadians.

We aren't just a health and benefits company. We're
the only not-for-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We're noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.
Our mission is to create better health for all
Canadians, and we know that starts with our employees. 

THE
ROLE IN A NUTSHELL

Base Salary: $74,269.00-$92,837.00

The Account Manager will play a key role in supporting the Director of
Sales in managing and expanding GreenShield's specialty pharmacy network. This
individual will help strengthen relationships with physicians, clinics, and
patient support programs (PSPs) while driving revenue growth through
exceptional account management and operational coordination.
The ideal candidate is relationship-driven, highly organized, and thrives
in a fast-paced healthcare environment where collaboration, patient focus, and
attention to detail are essential.

Key Responsibilities:

Account Management & Client Relations:

• Serve as the
  primary point of contact for assigned physician and clinic accounts.
• Support the
  Director of Sales in developing and executing territory and account
  strategies.
• Maintain
  strong, trust-based relationships with healthcare professionals and office
  staff.
• Conduct regular
  check-ins to ensure client satisfaction and identify opportunities for
  improvement.
• Manage
  onboarding of new clinics and assist with partnership documentation or
  agreements.

Sales Support & Growth:

• Collaborate
  with the Director of Sales to identify new business opportunities and
  contribute to revenue growth strategies.
• Track sales
  performance, monitor trends, and support development of quarterly business
  reviews.
• Assist in
  preparing proposals, presentations, and reports for senior leadership.
• Support
  implementation of new programs or Patient Support Programs (PSP) partnerships.

Operational Coordination:

•  Liaise with
  internal departments (Operations, Nursing, and PSP teams) to
  ensure seamless execution of services.
• Monitor account
  activity, including infusion scheduling, reimbursement workflows, and
  service delivery timelines.
• Troubleshoot
  issues that arise with clients or PSP partners to ensure timely
  resolution.
• Maintain
  accurate CRM records and ensure all account data is up to date.

• Post-secondary
  education in Business, Health Sciences, or related field.
• 3+ years of
  experience in account management, pharmaceutical sales, specialty pharmacy
  or healthcare operations.
• Proven ability
  to build and sustain client relationships at multiple organizational
  levels.
• Strong
  communication, empathy, adaptability, accountability, problem-solving, customer- centric, and presentation skills.
• A proactive,
  professional, and collaborative attitude.

NICE TO HAVE:

• Specialty pharmacy experience. 
• Exposure to CRM's, Power BI and Microsoft Excel (advanced).
• Experience with Patient Support Programs (PSP) partnerships. 
• Negotiation and active listening skills.

THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that's what it takes
to create better health for all. We dare to challenge the status quo. And we're
driven by people who have challenged theirs.  We believe that your
workplace should empower you to be the best version of yourself. That's why we provide a
place where you can be inspired, challenged, and rewarded. 
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn't just about personal
achievements, it's about making a
difference together.
Here's to Better Health for All

A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language.  By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization. 

GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn't align perfectly to every
requirement, we invite you to apply.   We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through Information received relating to
accommodation will be addressed confidentially. 

Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification). 

AI Usage - At present, GS does not utilize AI in its selection process, though we do leverage AI to help produce Job Descriptions, and ideate on interview questions.