Productivity Solutions Engineer

Reporting to: VP, Infrastructure

Department: Infrastructure Services

Location: Boston, MA (Hybrid, 3x/wk onsite required)

Position Summary
Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 45 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel.

We're looking for a Productivity Solutions Engineer to focus on administering and optimizing Microsoft 365 tools, championing AI adoption, training users, building AI agents, and driving productivity improvements through Power Platform and AI-driven workflows. The ideal candidate has over five years of experience with Office 365, expertise in AI agent creation and Microsoft 365 security, strong communication skills, and a proven track record of user adoption and measurable productivity gains, with preferred Microsoft certifications and familiarity with compliance and AI governance. The role offers the opportunity to lead AI and productivity innovation, collaborate with teams, and impact business efficiency.

Key Responsibilities

• Administer Microsoft 365 Suite: Manage and optimize SharePoint, Exchange, OneDrive, Teams, Copilot Studio, Power Platform, and Power BI.
• Champion AI Adoption: Promote AI-driven solutions and identify opportunities to integrate AI into workflows.
• Train & Mentor:
• Empower users with training on Power Platform workflows, Copilot Studio workflows, and AI agents.
• Mentor internal teams to provide advanced support for the Microsoft Productivity Suite.
• Build AI Agents: Design and deploy AI agents tailored to business unit needs.
• Workflow Solutions: Translate business requirements into automated workflows using Power Platform.
• Measure Success: Define and track KPIs for productivity tools to ensure measurable impact.
• Drive Adoption: Implement strategies to maximize user engagement and adoption of productivity tools.

Qualifications

• Experience:
• 5+ years administering Office 365 productivity tools.
• 3+ years building solutions on Power Platform.
• Technical Skills:
• Expertise in AI agent creation and Copilot workflows.
• Strong knowledge of Microsoft 365 security and compliance.
• Soft Skills:
• Excellent communication and training abilities.
• Proven ability to translate technical concepts into business solutions.
• Track Record:
• Demonstrated success in driving user adoption and delivering measurable productivity improvements.

Preferred

• Microsoft certifications (e.g., Enterprise Administrator Expert, Power Platform Solution Architect).
• Familiarity with governance best practices.

Total Rewards
The base salary range for this role is $145,000 – $158,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:

• Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
• Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day – and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
• Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
• Your future, secured: 401(k) with company match, life insurance, and disability coverage
• Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
• Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community

To learn more, please visit our websites at , and