Administrative Assistant

Schrock Innovation is hiring a front desk Administrative Assistant at our Papillion Service Center This position is perfect for someone who is passionate about providing a friendly and welcoming customer experience. You'll be the first point of contact for our customers, setting the tone for professional, helpful, and service-driven interactions.

What You'll Do:

• Greet customers, identify customer's needs, and provide a timely resolution
• Accurately document and update work orders
• Generate invoices and process payments
• Answer incoming calls and route appropriately
• Provide guidance on service timelines, pricing, and warranty policies
• Promote services and upgrades to customers to support long-term device health
• Participate in Papillion Service Center assignments such as returns, inventory, or deliveries
• Maintain a clean and organized front desk, sales floor, and office

What You'll Get:

• Collaborative environment
• Consistent weekday hours with a predictable schedule
• Opportunities to grow your skills in customer service and tech operations
• The chance to make a difference by helping customers feel confident with technology
• Comprehensive benefits including medical, dental, and vision coverage, retirement plans, paid time off (PTO)
• Employee discounts

What We're Looking For:

• Available to work full-time, Monday to Friday, 10am to 6pm
• 2+ years customer service experience
• A strong desire to solve problems
• Clear written and verbal communication
• Comfortable promoting services and upgrades during client interactions
• Friendly, calm, and emotionally intelligent demeanor

Why Join Us?

Schrock Innovations has been a trusted name in tech support for over 25 years, serving Nebraska and Iowa with award-winning service. We're locally owned, customer-focused, and committed to growing our team from within. Many of our senior technicians started in entry-level roles just like this one. If you're ready to build a career in technology, we're ready to help you get there.