Project Manager, Support Services

Corporate HR Specialist

Project Manager, Support Services

Position Profile

Independently, or under the general direction of a Senior Project Manager, oversees high-priority projects that often require significant resources and high levels of functional integration. Serves as the primary point of contact from contractual award through steady-state realization. Interfaces with all areas affected by the project, including internal and external stakeholders and third-party resources. Ensures adherence to established processes and policies. May communicate with executive management (internal and external) regarding project status.

Job Duties and Responsibilities

• Review project proposals, contracts, and Statements of Work to determine timelines, funding limitations, procedures, staffing requirements, and resource allocation for various project phases.
• Establish work plans and staffing for each phase of the project; arrange recruitment or assignment of project personnel.
• Confer with project staff to outline work plans and assign duties, responsibilities, and scope of authority.
• Direct and coordinate activities of project personnel to ensure projects progress on schedule and within budget.
• Prepare status reports and adjust schedules or plans as required; prepare project reports for management, clients, or other stakeholders.
• Coordinate project activities among internal resources, regulatory agencies, third-party contractors, suppliers, service providers, and customer resources.
• Comprehend, adhere to, and comply with the Ricoh Methodology Framework.
• Perform other duties as assigned by PMO Management.

Qualifications (Education, Experience, and Certifications)

• Four-year college degree preferred, or equivalent experience in a related field.
• Minimum of 5 years of experience managing technical projects and effectively communicating with technical stakeholders across all phases of the project lifecycle.
• Project Management Professional (PMP) certification or ability to sit for the PMP exam within one year of hire.
• Ability to travel domestically up to 50% of working time.
• Valid driver's license required.

Knowledge, Skills, and Abilities

• Strong presentation skills for clients and senior management.
• Ability to solve practical problems and manage a variety of variables in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Advanced proficiency in MS Office Suite, including MS Project, Excel, and PowerPoint.
• Ability to create, maintain, and publish comprehensive performance reports for assigned projects
• Proven ability to translate complex technical concepts into clear scope, requirements, acceptance criteria, and delivery plans for both technical and non‑technical audiences.
• Fluency in Agile, Waterfall, and hybrid delivery .

Working Conditions, Mental and Physical Demands

• Must be able to work remotely.
• Ability to travel up to 50% of work time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Frequently required to use hands and fingers, reach with hands and arms, and communicate verbally.
• Noise level in the work environment is usually moderate.
• Occasionally required to lift and/or move up to 25 pounds; specific vision abilities include close vision.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.