Product Improvement Program Coordination Specialist

About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Grow a Career. Build a Future
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose
The Product Improvement Program (PIP) Coordination Specialist role consolidates the cross functional deliverables from Engineering, Aftermarket Solutions, and Quality into a launchable PIP package within the North America region. The position will also develop and track PIP budgeting, addendums, and forecasts as well as the repair frequency and financial impact of PIP's in the marketplace. Process PIP Requests from submission to PIP office through launch. Verify costs and affected units. Author campaign letters. Review bulletins prior to release. Coordinate mailings to field. Track and report key metrics to management. Process approximately 100 campaigns per year, involving multiple brands and multiple product lines.

Key Responsibilities

• Determine PIP viability through business cases developed by the Product Performance Specialists (PPS)
• Create and own a PIP launch roadmap that meets the market needs/timing
• Hold solution providers such as Engineering, and/or Parts & Service, etc accountable to launch plan roadmap
• Track PIP launch readiness and align with go-to-market strategy of the PIP roadmap
• PIP Point of contact for warranty and technical help desks
• Evaluate PIP field effectiveness repair frequency and financial performance
• Respond to dealer submitted WITs (Warranty Information Tool)

Experience Required

• Bachelor's degree in relevant discipline
• 5 or more years of relevant experience in Quality, Engineering, Logistics, Business Analytics or Customer Support
• In lieu of a Bachelor's degree, Associates degree plus 8 or more years of relevant experience will be considered.
• Proficiency in MS Office Suite, especially Excel.

Preferred Qualifications

• Bachelor's degree in Ag mechanization (or similar technical field) finance, logistics, or business.
• Business Intelligence and/or Statistics experience (Cognos, Qlik, Access) is a plus.
• Experience with all NA AG/CE Product lines
• Technical knowledge in heavy equipment and vehicle systems
• Demonstrated ability to work in cross-functional teams
• Ability to effectively communicate (verbal and written) issues, problems, and observations of work being performed.
• Ability to work with minimal supervision managing multiple projects, and tasks.
• Proven communication skills across multiple levels and work groups
• Experience supporting and communicating with Dealer partners

Pay Transparency
The annual salary for this role is USD $72,750 - $106,000 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

Benefits
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

Click here to learn more about our benefits offerings (US only)

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us