Program Manager – Financial Services Implementation

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Why join us:

• There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.
• We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more
• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.
• Hybrid schedule, allowing you flexibility to work from home/remote several days per week

Job Description:

Program Manager – Financial Services Implementations

Location: Sandy Springs, GA (Hybrid – 3 days onsite)
Employment Type: Full-Time

The Program Manager is responsible for the successful delivery of complex client implementations across hosted and on-premises payments, treasury, and receivables solutions. This role manages the full project lifecycle, ensures adherence to scope, schedule, and quality standards, and serves as the primary client escalation point. The Program Manager coordinates cross-functional teams and ensures smooth, compliant delivery for enterprise clients.

Key Responsibilities

• Lead end-to-end implementation projects from initiation through closure.
• Develop and maintain project plans, work breakdown structures, schedules, and resource assignments using Microsoft Project, SmartSheet or equivalent tools.
• Facilitate governance meetings with clients and internal teams to communicate status, milestones, risks, and action items.
• Review project documents (SOWs, change controls, closures) to confirm scope and deliverables.
• Coordinate cross-functional teams including engineering, operations, infrastructure, delivery services, customer care, and client resources.
• Manage and status report regularly on hosted and on-premises implementations, including environment provisioning, deployments, configuration, data migration, user access, and validation.
• Identify and resolve project issues, monitor progress, and implement corrective actions.
• Drive process improvement and standardization across implementation projects.

Basic Qualifications:

• Education and Experience: Bachelors in Business, Mathematics or Computer Science and 5+ years experience or HS/GED and 9+ years experience.
• 5+ years project/program management experience with client-facing delivery.

Preferred Qualifications:

• Experience with Microsoft Project or comparable project planning tools
• 5+ years project management in FinTech, payments, treasury, or B2B implementations.
• Experience with hosted and on-premises deployments.
• Knowledge of financial workflows,