Service Advisor

Service Advisor || Autostar CDJR of Silverthorne

AutoStar Family Dealerships is a family-owned, family-oriented organization built on a simple belief: we've got your back. We pride ourselves on accessible leadership, clear career paths, and a genuine commitment to the communities we serve. If you're looking to grow your career in a supportive, team-driven environment, AutoStar is the place for you.

Position Overview

The Service Advisor plays a critical role in delivering an exceptional customer experience. This position serves as the primary point of contact between customers and the service department, ensuring clear communication, accurate service recommendations, and a seamless repair process from start to finish.

Key Responsibilities

• Deliver prompt, courteous, and professional service to every customer
• Take ownership of the full customer experience, ensuring each visit leaves a positive and lasting impression
• Provide concierge-level support for customer inquiries, both in person and over the phone
• Clearly explain vehicle concerns, recommended services, warranties, and repairs
• Maintain customer satisfaction and Customer Happiness scores at or above company standards
• Assist in diagnosing vehicle concerns and coordinate parts and tool orders as needed
• Schedule work and assign tasks to service department personnel
• Reinforce company policies and uphold AutoStar standards and procedures
• Ensure compliance with all applicable laws, regulations, and manufacturer guidelines
• Maintain strong working relationships with manufacturer representatives
• Foster a positive, collaborative, and professional work environment

Qualifications

• Previous experience as a Service Advisor / Service Writer in a franchise dealership or automotive service shop
• Organized, customer-focused, and friendly demeanor
• Proven ability to manage time effectively in a fast-paced environment
• Strong communication and interpersonal skills
• Demonstrated history of service and sales success
• Track record of positive customer satisfaction results
• Ability to lead, support, and collaborate with team members
• Valid driver's license and clean driving record
• Ability to pass a background check

It's All About the Perks

• Weekly Pay
• Health, Dental, Life, and Short- & Long-Term Disability Insurance
• 401(k) Retirement Program
• Paid Vacation and Paid Holidays
• Career growth and advancement opportunities
• Employee discounts across AutoStar dealerships

AutoStar Family Dealerships is an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind and are committed to providing a respectful, inclusive workplace for all employees.

Pay: Up to $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Work Location: In person