Experience Associate

Company Description

HAVN is a modern coworking, wellness, and social club designed for founders, creators, and high-performing professionals who value focus, balance, and meaningful human connection. Built around three core pillars — Work, Wellness, and Community — HAVN creates environments where people can do their best work while feeling genuinely supported and connected.

Our vision is to build a world where no one feels alone in their pursuit of growth.

HAVN SLX, located at Salt Lake Crossing, features private offices, collaborative coworking areas, meeting rooms, a fitness center, wellness amenities, and thoughtfully designed social spaces.

The Role

The Experience Associate is a highly visible, front-of-house role responsible for helping members feel welcomed, supported, and engaged every day. This role works closely with the Experience Lead and broader HAVN team to deliver hospitality-level service, activate the community through events, and bring the HAVN brand to life across our social media channels.

This is an ideal role for someone who thrives in a people-facing environment, enjoys hosting and storytelling, and wants to grow within a fast-moving hospitality and lifestyle brand.

Key Responsibilities
Member Experience

• Greet members and guests warmly and create a welcoming, professional atmosphere
• Support day-to-day operations
• Anticipate member needs and proactively solve issues to ensure a seamless experience
• Assist with onboarding new members and answering questions about amenities, events, and memberships
• Maintain cleanliness, organization, and brand standards throughout the space

Events & Community

• Assist with planning, setup, execution, and breakdown of community events
• Support member-led events, workshops, and social gatherings
• Help foster meaningful connections between members
• Provide on-site support during evening or weekend events as needed

Social Media & Brand

• Manage and execute organic social media content for HAVN SLX (Instagram, LinkedIn, etc.)
• Capture photos and short-form video content during daily operations and events
• Write captions that reflect the HAVN voice, values, and lifestyle
• Assist with content planning and posting cadence in collaboration with the Experience Lead
• Monitor DMs and comments and respond in a timely, on-brand manner

Sales Support

• Act as a first point of contact for prospective members visiting the space
• Answer questions about memberships, private offices, and amenities in a warm, informed, and consultative way
• Identify opportunities to introduce HAVN to guests, event attendees, and walk-ins
• Assist with tours, follow-ups, and handoffs to the Experience Lead or sales team
• Represent HAVN confidently and authentically, focusing on relationship-building rather than hard selling

What We're Looking For

• Strong interpersonal and communication skills
• Natural hospitality mindset — warm, proactive, and service-oriented
• Comfort being on camera and creating content (iPhone-level content is great)
• Organized, dependable, and able to manage multiple priorities
• Interest in coworking, wellness, events, or community-driven brands
• Experience in hospitality, events, social media, or customer experience is a plus
• Willingness to work occasional evenings or weekends for events

Why HAVN

• Be part of a growing, design-forward coworking and social club brand
• Help shape the culture and experience oh HAVN
• Work alongside founders, creatives, and operators building something meaningful
• Opportunity for growth as HAVN expands to new locations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to:

• Sit, stand, walk, or move throughout the workspace for extended periods.
• Lift and/or move up to 50 pounds occasionally.
• Use hands to handle, control, or feel objects, tools, or controls.
• Reach with hands and arms; bend, stoop, kneel, or crouch as necessary.
• Communicate effectively with team members and clients.
• Specific vision abilities may be required, including close vision, distance vision, color vision, and peripheral vision.

The above job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, or skills required. Additional tasks may be assigned as needed to meet business objectives. Aurum Property Management reserves the right to modify or update this job description at any time to reflect changes in job duties or business needs