Director, Quality Assurance and Database Administration

AGENCY

JBWS is a private, nonprofit agency that provides safety, support, and solutions for abuse for anyone who faces the issues of intimate partner abuse regardless of severity of the abuse, marital status, income, gender identity or expression, sexual orientation, religion, or ethnicity. The vision of JBWS is to create a community-wide culture that refuses to tolerate the presence of any form of intimate partner violence. Empowerment of its victims and advocacy for social reform are at the heart of our mission and we are committed to advocating for the change necessary to achieve justice, equity, and inclusivity within our organization, our community and the systems with which we work on behalf of our clients. More than 75 paid staff and nearly 200 volunteers work together with the help of the community to fulfill the agency mission. JBWS recognized the impact of the work done in our space and we are committed to staff wellness. Our W.I.S.H. (Wellness Initiative Supporting Health) initiative focuses on the 8 dimensions of wellness, including physical, emotional, mental, etc. to support and educate our staff. JBWS is an equal opportunity employer. JBWS values diversity and is committed to creating an inclusive environment for all employees. We welcome and encourage people from all backgrounds to apply for a position at JBWS.

JOB DESCRIPTION

JBWS in Morris County is seeking a dynamic, committed full-time Director of Quality Assurance and Database Administration that will be responsible for the oversight of quality assurance, system administration, reporting and database management. Responsibilities include activities to ensure health and quality of programming and service delivery, preparation and provide assistance with grant reporting and other agency needs. Administration, analysis and reporting on client database information identifying trends and patterns.

Duties and responsibilities include but are not limited to:

• A. Lead the development of a written quality assurance plan that fosters and supports the highest standards for programs and services agency wide.
• B. Develop and coordinate processes that enhance the quality of our work such as creating documentation standards, file reviews, and integrating client feedback through focus groups, surveys, interviews, etc.
• C. Obtain full understanding of the ETO system and serve as software administrator for the agency and lead contact with the software provider.
• D. Work with VP of Client Services and Program Directors to ensure ETO collection meets each program's needs, maintaining consistency in presentation across the agency.
• E. Create, review and update ETO training guidelines for use by agency staff.
• F. Design, develop and produce analytical/statistical database reports for use by Program Management, Finance and Grants Director.
• G. Provide on-going support to managers in the design, training and production of reports.
• H. Support Grants Director by producing reports needed for periodic grant reporting.
• I. Submit monthly core stats to DCF.

QUALIFICATIONS

QUALIFICATIONS include but are not limited to:

• A. BA with 7 years in data administration and analysis.
• B. Experience with social service population and analyzing client service-based data.
• C. Demonstrated ability to track analyze and report on performance data.
• D. Strong organizational, systems management, and interpersonal skills.
• E. Excellent interpersonal skills, with the ability to work collaboratively across teams.
• F. Commitment to the mission of ending domestic violence.

SCHEDULE:

Full time 35 per week, hybrid flexible 4 or 5 day work week options available.

BENEFITS

At JBWS we offer medical, dental, vision, life insurance, LTD, 403B, wellness program and generous paid time off package.

COMPENSATION

Full-time exempt position, salary range between $75K and $85K based on experience.

SUBMISSION PROCEDURE

All candidates should submit a cover letter outlining your interest in the position and a resume, along with the job title to