Sr. Technical Program Manager, Megapack Service Operations

What to Expect

We are seeking an experienced and dynamic Sr. Technical Program Manager to join our Energy team, where you'll play a pivotal role in optimizing service technical operations for our Industrial Storage fleet. In this position, you'll drive the development, implementation, and continuous improvement of workflows that ensure operational efficiency, compliance, and high performance across new obligations, remote support, and field activities. You'll collaborate with cross-functional teams in a fast-paced environment, balancing priorities to support Tesla's rapid growth and commitment to reliable, scalable energy solutions. This role offers the opportunity to make a tangible impact on fleet-wide performance while advancing your career in a cutting-edge, mission-driven organization.

What You'll Do

• Serve as a key liaison between Operations, Service Engineering, Project Engineering, Product Management, and other cross-functional teams to prioritize activities, resolve issues, and facilitate successful change management
• Evaluate and optimize service readiness, processes, and performance metrics across the fleet, identifying opportunities for efficiency gains, redundancy elimination, and innovation in areas like remote troubleshooting, field repairs, and contract compliance
• Develop, implement, and manage comprehensive workflows and processes for service operations, ensuring alignment with organizational goals and regulatory standards
• Maintain and clean prioritized lists of activities and backlogs, assessing relevance, driving resolutions, and iterating on solutions to enhance overall fleet operations and support high growth rates
• Monitor the effectiveness of implemented processes through data analysis and collaboration with teams, making data-driven decisions to improve key performance indicators and ensure obligations are met across diverse service level agreements
• Independently manage multiple high-impact projects, balancing fleet-wide needs with daily operations while holding high standards for process additions and optimizations

What You'll Bring

• Bachelor's Degree in Engineering, Business Administration, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in technical program management, operations, or a closely related field, with a proven track record in process optimization, workflow development, and operationalization in energy, industrial, or technical environments (e.g., energy storage, batteries, battery energy storage systems, or power systems )Demonstrated expertise in managing cross-functional teams and stakeholders to achieve program goals, including prioritization, collaboration, and change management in dynamic settings
• Strong technical understanding of large-scale energy systems, including troubleshooting, repair processes (remote and field), safety protocols, regulatory requirements, and service level agreements relevant to grid-scale projects
• Excellent analytical and problem-solving skills, with the ability to handle complex data, make informed decisions, and drive improvements through metrics and iterative processes
• Outstanding communication and interpersonal skills, enabling effective collaboration with diverse teams and the clear conveyance of technical concepts to non-technical audiences

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings