Support Coordinator

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you be doing?

• Handles inquires and researches challenges associated with Vehicle Supply Chain orders and transactions; inclusive of acquisition, delivery, licensing and overall status

• Investigate and provide closed loop resolution to customer request, log all inquiries in ARI systems

• Responsible for communicating with internal and external clients via phone, email, Support Center, and CRM tools on topics related to Vehicle Supply Chain

• Respond to all customer-facing Support Center inquiries within established timeframe goal

• Collaborate with internal and external partners to ensure accurate updates are provided to received requests

• Troubleshoot situations related to vehicle supply chain and communicate with the appropriate internal team(s) to resolve any roadblocks

• Update and maintain system parameters in multiple platforms requirements where applicable.

• Work closely with clients that have special requirements

• Performs all other duties and special projects as assigned.

What are we looking for?

• Bachelor's degree in a related field or equivalent work experience

• Additional education, certifications, or other distinctions are a plus

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

• 2-4 years of fleet management and/or Supply Chain experience

• Customer Service,