Client Care Manager

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Position Summary

The Client Care Manager is responsible for converting potential clients to clients and then ensuring that The Key delivers a quality care experience to those clients. The Client Care Manager is responsible for developing a care plan for each client which includes physical, emotional, and social well-being for our clients, often creating life-enriching opportunities and allowing as much independence as possible to be retained. The Client Care Manager is responsible to ensure we are the provider of choice. The Client Care Manager should partner with community resources and referral partners, always ensuring our reputation of quality care is maintained. The Client Care Manager is also integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues in the immediate team environment and the larger The Key community.

Minimum Qualifications

• 3-5 years of experience in health care, elder care, social work, or related industry
• Excellent customer service and conflict resolution skills.
• Computer proficiency and ability to document timely and accurate notes in systems related to client visits.
• Current driver's license and proof of auto insurance.

Preferred

• Bachelor's degree in gerontology, health care, social work, or related profession from an accredited university is preferred.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings