Servicing Consumer Response Coordinator

The Servicing Consumer Response Coordinator assists the Consumer Advocate and Compliance team in ensuring compliance with UWM's Consumer Compliant Policy and Procedures. They will play a key role in ensuring that all consumer complaints related to mortgage servicing are promptly, thoroughly, and accurately addressed in accordance with company policies and regulatory requirements. This individual will manage the intake, review, investigation, and response process for all consumer complaints—working collaboratively with internal servicing teams, subservicers, and compliance leadership to ensure timely resolution and continuous improvement of servicing practices.

This role requires 100% onsite attendance in our Pontiac office.
What You Will Be Doing

• Intake, log, and track consumer complaints related to servicing activities, including those received from regulators, investors, subservicers, and directly from consumers
• Review and investigate each complaint by gathering and analyzing relevant documentation, system data, and communications
• Coordinate with internal servicing departments (e.g., escrow,