Front Desk Associate

Job Summary
We are seeking a friendly and professional Front Desk Associate to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a welcoming environment. This role requires strong communication skills, excellent customer service, and the ability to manage multiple responsibilities in a fast-paced hotel or resort setting. Bilingual abilities and experience in hospitality management are highly valued to enhance guest relations and streamline operations.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage multi-line phone systems with professionalism and courtesy, handling inquiries efficiently
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Handle guest requests, complaints, and special accommodations promptly and effectively
• Maintain accurate guest records and reservations using hotel management software
• Support night audit procedures as needed, ensuring financial accuracy and reporting
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
• Uphold excellent phone etiquette and communication skills at all times
• Assist with administrative tasks such as billing, invoicing, and data entry

Experience

• Previous experience in hotel management, front desk operations, or guest services is preferred
• Strong knowledge of hospitality management principles and guest relations techniques
• Multilingual skills or bilingual proficiency (e.g., English-Spanish) are advantageous for serving diverse clientele
• Experience with multi-line phone systems and reservation software is desirable
• Knowledge of resort operations or hotel night audit procedures is a plus
• Demonstrated ability to deliver exceptional customer service in a hospitality environment

This position offers an engaging opportunity to be the welcoming face of our establishment while developing valuable skills in the hospitality industry. We seek dedicated individuals committed to creating memorable guest experiences through professionalism, attentiveness, and excellent communication.

Job Type: Part-time

Pay: $ $15.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person